Elizabeth Love
Research
Norwich,UK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Analytical problem-solver, proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Lead Census Field Manager
US Census Bureau
St Petersburg, Florida
07.2019 - 10.2020
- Led field operations for one of the most successful Census offices in Southeastern US.
- Promoted twice within 6 months, originally hired as Census Field Supervisor.
- Managed the planning, development and collection of field data within the guidelines of the 2020 US Census operation for two counties.
- Built and managed field workforce while balancing production goals, budget and staffing with the challenges of 2020. Directly managed 9 Census Field Managers and 10 office staff. Indirectly managed 900+ field staff.
- Managed remote and onsite office staff concurrently; directing meeting schedules, communications, training and assignments.
- Delegated assignments to ensure that operations were completed on or ahead of hard deadlines.
- Conducted analysis regularly and adjusted assignments, prioritizing according to project goals. Monitored employee productivity and provided motivation, constructive feedback and coaching where needed.
- Kept team challenged, integrated, informed, organized and accountable while instilling a sense of purpose and accomplishment.
- Directed training of 900+ field staff, which involved overhauling the training schematics to integrate precautions for COVID safety (for both the public and employees) with federal government level requirements.
- Principal advisor to all field staff regarding operational software, manuals and organizational documents, strategy and development, supplies and inventory, which included modifications made before or during operations.
- Assisted General Manager with recruitment, public relations, interdepartmental communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
Shift Supervisor
Starbucks Coffee
Brooksville, FL
01.2010 - 12.2018
- Exceeded sales goals by 15-25% three years in a row.
- Supervised 2-7 baristas while cultivating an environment of excellence for customers and staff.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Conducted routine inspections of inventory to check quality and compliance with established product specifications.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed store opening and closing procedures and balanced tills.
Research Analyst I
The Nielsen Company
Oldsmar, FL
08.2006 - 06.2009
- Also published under Elizabeth Matthess) ⦁ Hired from Intern status and promoted within a year.
- Planned, prepared and executed large-scale survey projects that tested the company’s measurement of national TV viewing.
- Participated in extensive team and departmental coordination, development of project specifications, and facilitation of project deployment.
- Created survey questionnaires and improved diaries used in ratings data collection.
- Conducted data analysis and summarized results into reports which were shared with all levels of management and clients.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Performed valid and accurate market research for Nielsen.
- Interpreted data and made recommendations from findings.
- Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
- Represented company at trade show.
Paid Intern
St. Petersburg Times
St. Petersburg, FL
01.2006 - 01.2006
- First intern to be invited to attend a second summer.
- Conducted internet searches, summarized utilizable findings into reports shared with newspaper executives.
- Created and executed tracking processes, compiled / distributed daily and weekly circulation reports.
- Assisted data processor with software maintenance.
- Participated in departmental planning sessions for both day-to-day activities and special projects.
- Performed research for special projects.
- Analyzed problems, identified solutions and made decisions.
Education
BA - Sociology
University of Tampa
Tampa, FL, USA 01.2003 - 12.2006
Skills
Deployment leadership
Organizational leadership
Strategic planning
Policies and procedures
Staff Management
Verbal and written communication
Project Management
Data collection and organization
Research program planning
Qualitative analysis
Deep-dive data analysis
Data Collection
Quantitative analysis
Team Building
Training and mentoring
Microsoft Excel proficiency
Timeline
Lead Census Field Manager
US Census Bureau
07.2019 - 10.2020
Shift Supervisor
Starbucks Coffee
01.2010 - 12.2018
Research Analyst I
The Nielsen Company
08.2006 - 06.2009
Paid Intern
St. Petersburg Times
01.2006 - 01.2006
BA - Sociology
University of Tampa
01.2003 - 12.2006