Elizabeth Loveall
Knoxville,TN
Summary
Customer and Sales oriented. Hard working and reliable individual with strong ability in communication and organization. Proactive and punctual.
Overview
15
15
years of professional experience
Work History
Server
Seasons Innovative Bar and Grille/ BIC Ventures
02.2024 - Current
- Answering customer's questions related to the Menu, special item of the day, ingredients used, and food preparation in case of daily changing menus
- Answer questions about wine, liquor and beer and pairings for specific meals
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Processing payments
- Cleaning dining area and tables
- Greeting customers
- Setting tables
- Solving customers problems and complaints
- Keeping kitchen staff informed on meal progression by noting the time
- Refilling food and water glasses
- Maintaining TN ABC server permit.
Physician Scheduler
Correct Care Inc.
03.2023 - 01.2024
- Schedule physicians in ER departments in surrounding states
- Create schedules 2 months In advance
- Gather availability daily and work under pressure to fill open shifts
- Work closely with credentialing department
- Create composites and confirm with physicians- Constant daily communication
- Prepare multiple schedules every month
- Create composites for Physician
- Assist credentialing and recruiting
- Negotiate special pay in order to fill open date
- Educate physicians on scheduling process and protocol
- Documentation into ACT Database
- Participate in after-hour calls
- Extensive communication with physicians.
Warranty Administrator
Buddy Gregg motor homes and RV's
04.2022 - 03.2023
- Manage work orders on a daily basis through proper Work Order Management
- Process the customer's and stock units work orders efficiently through the Shop, Warranty and Parts
- Develop and maintain high morale with team members throughout all departments
- Schedule work orders to technicians
- Improve efficiency of technicians by pre-planning all work and monitoring daily productivity levels
- Process all warranty claims within 24 hours of receiving the pcc's
- Once warranty is approved, re-schedule work back to shop for completion
- Finalize all warranty in a timely manner keeping the warranty clerk screen current at all times
- Follow-up with technicians to ensure all warranty parts are tagged and returned
- Send all warranty part returns to the parts department for proper shipping returns
- Keep and maintain a safe work environment
- Check all work to ensure that the quality of work performed is satisfactory and signed off
- Close all work orders immediately after inspection of the completed work and submit claims for payment
- Work to obtain customer signatures on all repair orders and warranty claim forms when applicable.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Catering Director/ Event Coordinator
Kitchen-919/ Seasons Innovative Bar and Grille/ BIC VENTURES LLC
10.2015 - 03.2020
- Phenomenal ability to manage, plan, supervise and handle events with great attention to detail
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Created floor plans, menus and bar menus
- Worked with rental companies and vendors
- Impressive organizational, communication and multi-tasking skills
- Create BEO (banquet event order) and communicate with front and back of house management and coordinated outside vendors for rentals and commissioned services to physically set up and transform venue on and off premise according to guests specifications
- Compiled weekly and monthly sales reports and forecasts with over/under justifications
- Strong project and management skills
- Skilled in developing marketing strategies mad selling catering services
- Excellent computer and customer relation skills
- Ability to prepare estimation of catering services
- Skilled in preparing and monitoring budgets
- Exceeding customer and guests expectations
- Also assisted in payroll for company for 2 years.
- Coordinated with event planners, decorators, and other vendors to ensure seamless execution of client vision from start to finish.
Utility Billing Cashier/ Customer Service Representative
City Of Alachua
12.2013 - 12.2014
- Welcomed customers and helped determine their needs.
- Serviced customer's and performed cashiering functions
- Took in various City of Alachua payments i.e
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Utility payments, permit fees, and other miscellaneous revenue payments for the city of Alachua
- Processed over night drop box, mail-in utility payments and online utility payments
- Maintained utility accounts, including; residential and commercial
- Posts changes to accounts, created new accounts and closed out accounts
- Handled all aspects of Utility customer service whether it be by phone, in person, drive thru or via email
- Credit balance refund processing, verified deposit refunds, processed deposits and billing transfers
- Processed and verifies non payment turn offs
- Accessed, input and retrieved information from a computer
- Processed NSF checks
- Maintained inventory of billing and office supplies and ordered items for specific departments
- Recorded and balanced miscellaneous revenue accounts, processed bad debt accounts, collections and write-offs
- Created a highly organized filing system for account documents, resulting in increased efficiency.
Emergency Police Dispatcher
City Of Alachua
10.2009 - 12.2013
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Question Callers to determine their location and the nature of their problems to determine the type of response needed
- Received incoming telephone or alarm system calls regarding emergency and non-emergent police and fire service
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Ability to quickly determine response requirements and relative priorities of situations and dispatch units in accordance with established procedures
- Record details of calls, dispatches and messages
- Enter, update and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles
- Maintain access to, and security of, highly sensitive materials
- Scan status charts and computer screens and contact emergency response field units to determine emergency units available for dispatch
- Learn material and pass required tests for certification
- Input all pertinent information into computer in timely manner
- Received and possessed 9-1-1 emergency calls to dispatch emergency services
- Dispatched police, fire and EMS units to respond to emergent situations
- Operated law enforcement communication equipment and FCIC/NCIC database to facilitate information to the department
- Tracked call logs and shift data to enter into computer system daily
- Assisted the department and other agencies with special requests and Bolos.
Education
Medical Coding and Billing -
University of Tennessee At Martin
Martin, TN09.2021
Associate of Science - Medical Massage Therapy
High Tech Institute
Orlando, FL12.2008
Associate of Science -
Valencia Community College
Orlando, FL12.2006
High School Diploma -
Santa Fe High School And Capitol High School
Alachua, FL05.2004
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Service prioritization
- Sales expertise
- Performance Improvement
- Guest Relations Management
- Relationship Management
- Team Player
- Adaptable and Flexible
Timeline
Server
Seasons Innovative Bar and Grille/ BIC Ventures
02.2024 - Current
Physician Scheduler
Correct Care Inc.
03.2023 - 01.2024
Warranty Administrator
Buddy Gregg motor homes and RV's
04.2022 - 03.2023
Catering Director/ Event Coordinator
Kitchen-919/ Seasons Innovative Bar and Grille/ BIC VENTURES LLC
10.2015 - 03.2020
Utility Billing Cashier/ Customer Service Representative
City Of Alachua
12.2013 - 12.2014
Emergency Police Dispatcher
City Of Alachua
10.2009 - 12.2013
Medical Coding and Billing -
University of Tennessee At Martin
Associate of Science - Medical Massage Therapy
High Tech Institute
Associate of Science -
Valencia Community College
High School Diploma -
Santa Fe High School And Capitol High School
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