Elizabeth Lowder
Misenheimer,NC
Summary
Knowledgeable retail personal driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Key Holder
ROSES EXPRESS
09.2023 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Submitted reports to senior management to aid in business decision-making and planning.
Assistant Store Manager
Family Dollar DOLLAR TREE
09.2022 - 09.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Sonic Drive
11.2021 - 09.2022
- Train staff, handle money such as doing deposits, counting money drawers, taking money to bank
- Serv safe certification.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Food Runner/Dishwasher
Jays Seafood
06.2021 - 08.2021
- Washed dishes occasionally, did prep work, ran food to tables, clean/clear tables, refilled and kept hot and cold bar clean.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Greeted customers and provided outstanding customer service.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Kept detailed knowledge of and followed all food safety guidelines.
- Cleared tables immediately after guests left in preparation for next party.
- Restocked food supplies in kitchen and organized storage areas.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
Cashier/Order Taker
Thos pizza
03.2021 - 06.2021
- Worked cashier, took orders, wrote tickets, bagged food, Plated food, cooked, and stocked.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Described menu items in detail and educated customers about meal options.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Welcomed customers and provided quick and attentive service.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Accurately performed cash register operations to process and receive payments and issue change.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
- Checked outgoing orders for accuracy before delivery.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Hostess/Server/Food Runner
TIFFANYS
02.2020 - 04.2020
- Tiffany’s and the board room, Server for large parties, hostess, cleaned tables, and prep
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Opened and closed seating sections according to volume of guests.
Head Cashier/Customer Service
Morrow mountain state park
06.2019 - 09.2019
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained accurate records of customer transactions for reporting purposes.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- CELEANED BATHROOMS
- ANSWERED INCOMING RADIO TRAFFICE
- MADE TRUCK ORDERS/TOOK INVENTORY
- CHECKED POOL CHEMICAL LEVELS
Education
High school diploma -
Skills
- Food Service
- Pool cleaning
- Restaurant Experience
- Cleaning
- Food Safety
- Kitchen Experience
- Catering
- Customer service
- Computer literacy
- Clerical experience
- ServSafe June 2022 TO 2026
- Employee Scheduling
- Financial Recordkeeping
- Task Delegation
- Staff Training
- Inventory Management Strategy
- Workplace Safety
- Store Recovery Processes
- Bank Deposits
- Team Training
- Front-End Operations
- Stocking and Cleaning
- Store Opening and Closing
- Managing Cash Register
- Cycle Counts and Audits
- Store Reset and Recovery
- Manage Employees
- Merchandise Promotion and Display
Timeline
Key Holder
ROSES EXPRESS
09.2023 - Current
Assistant Store Manager
Family Dollar DOLLAR TREE
09.2022 - 09.2023
Assistant Manager
Sonic Drive
11.2021 - 09.2022
Food Runner/Dishwasher
Jays Seafood
06.2021 - 08.2021
Cashier/Order Taker
Thos pizza
03.2021 - 06.2021
Hostess/Server/Food Runner
TIFFANYS
02.2020 - 04.2020
Head Cashier/Customer Service
Morrow mountain state park
06.2019 - 09.2019
High school diploma -
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