Elizabeth Loya
Downey,CA
Summary
Qualified [Receptionist] with [8] years in fast-paced customer service and call center environments. Personable and professional under pressure. [Telemarketing] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer. care.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Allstate Construction Company
2266 Davie ave. Commerce Ca 90063
03.2004 - 10.2012
- Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
- Implemented marketing strategies which resulted in [number]% growth of customer base.
Receptionist
Labor Ready
2253 S. Atlantic Commerce Ca 90063
10.2013 - 02.2014
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Helped drive sales goals and achieve monthly quotas.
- Built long-term customer relationships and advised customers on purchases and promotions.
Education
GED - undefined
San Antonio High School
Huntington Park, CA1995
Skills
- Quick learner
- Strong client relations
- Creative problem solver
- Exceptional communication skills
- Shipping and receiving professional
- Multi-line phone talent
- Credit card processing
- Trusted key holder
Timeline
Receptionist
Labor Ready
10.2013 - 02.2014
Assistant Manager
Allstate Construction Company
03.2004 - 10.2012
GED - undefined
San Antonio High School