Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
Generic

Elizabeth Lozier

Hereford,AZ

Summary

Seasoned Operations Manager and talented leader with 24 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

25
25
years of professional experience

Work History

Operations Manager

Gridiron Desert Elite
05.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Interacted well with customers to build connections and nurture relationships.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Finance Manager

11U Hustlers Baseball Organization
03.2023 - Current
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Clothing Designer Owner

Self-employeed
07.2021 - Current
  • Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
  • Adjusted designs to produce comfortable and appealing final products for clients.
  • Designed sampling displays to enhance consumer interest.
  • Followed market trends and research to establish innovative product offerings for consumers.
  • Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
  • Gathered information from vendors regarding market trends and competitor activity.
  • Created and presented design collections to buyers and other industry professionals to generate interest and secure orders.
  • Used drawing, computer-aided design (CAD) and draping techniques to develop ideas and communicate strategies to others.
  • Developed exciting seasonal merchandise assortments to improve category diversity.
  • Maintain Positive cashflow, Marketing, Social Media,Deadlines.

Phlebotomist /Medical Assistant

Ben Archer Health Center
05.2013 - 06.2017
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Worked with Veteran Patients, intakes and personal VA medical information.
  • Held Security Clearance, in order to work with Veteran Patients and their Patient Charts.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Packaged and shipped specimens to central lab daily.
  • Organized daily work based on collection priority.
  • Verified patients' identification for proper sample collection.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Handled insurance verification tasks using insurance portals to validate patient insurance information.

Customer Service Manager

Sierra Electric Cooperative
03.2002 - 04.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled Electric Billing for over 15,000 customers
  • Handled Daily Customer Cash payments and Bank Deposits

Customer Service Representative

City Of Truth Or Consequences
06.1999 - 04.2002
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Severed on Three City Municipal Boards as their Secretary.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Bachelor of Science - Business Management, Nursing

Western New Mexico University
Silver City, NM

Educational Certificate - The National Society of Leadership And Success

Western New Mexico University
Silver City, NM
05.2017

Educational Certificate - Phlebotomy

MedCA Certifications
Freeport, NY
07.2013

Nursing Assistance

The State of New Mexico Human Services Department
Santa Fe, NM
07.2012

High School Diploma -

Hot Springs High School
Truth Or Consequences, NM
05.1998

Skills

  • Contract Management
  • Program Administration
  • Organizational Management
  • P&L Management
  • Customer Service
  • Document Control
  • Financial Management
  • Marketing
  • Logistics Oversight
  • Staff Management
  • Team Leadership

Hobbies

I am a Mother of 4 Children, 2 Grandchildren, Married for 15 years.


 Involved in Community Youth Sports for my Children and youth of Sierra Vista, Arizona and surrounding areas for the last 6 years. Volunteer Coaching, mentoring, lending support to the youth and Future Athletes in School, sports, Local Calvary Church. Participate in Fundraising, Donations, for the youth to be able to participate in Community youth sports. 


Making sure all the Children are always kept safe, Teach the young youth responsibilities, how to follow directions, be on time, responsible for their own actions. To always make sure all children are enjoying themselves and have them to continue to strive and become the best human they can. 

References

References Upon Request 

Timeline

Operations Manager

Gridiron Desert Elite
05.2023 - Current

Finance Manager

11U Hustlers Baseball Organization
03.2023 - Current

Clothing Designer Owner

Self-employeed
07.2021 - Current

Phlebotomist /Medical Assistant

Ben Archer Health Center
05.2013 - 06.2017

Customer Service Manager

Sierra Electric Cooperative
03.2002 - 04.2013

Customer Service Representative

City Of Truth Or Consequences
06.1999 - 04.2002

Bachelor of Science - Business Management, Nursing

Western New Mexico University

Educational Certificate - The National Society of Leadership And Success

Western New Mexico University

Educational Certificate - Phlebotomy

MedCA Certifications

Nursing Assistance

The State of New Mexico Human Services Department

High School Diploma -

Hot Springs High School

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Elizabeth Lozier