Elizabeth Lozoya
Emporia,KS
Summary
Highly organized team member with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
7
7
years of professional experience
Work History
Loader Operator
Simmons Pet Food
10.2020 - 10.2023
- Inspected and examined stock items for defects and wear and reported damages to supervisors.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to maintain efficient workflow.
- Assisted in training new employees to increase team productivity and meet daily targets.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems.
- Monitored product for quality assurance
Front Desk Receptionist
Genesis Health Clubs
12.2018 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Attendant Care Worker
Crosswinds Counseling And Wellness
04.2019 - 07.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided compassionate and patient-focused care to cultivate well-being.
Sales Associate
JCPenney
08.2016 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Psychology
Emporia State University
Emporia, KSHigh School Diploma -
Emporia High School
Emporia, KS05.2014
Skills
- Critical Thinking
- Safety Monitoring
- Machinery Operation
- Records Maintenance
- Child Care
- Progress Documentation
- Companionship and Emotional Support
- Team Collaboration
- Multi-Line Telephone Systems
- Customer Assistance
- Front Desk Operations
- Cash Register Operation
- Excellent People Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Loader Operator
Simmons Pet Food
10.2020 - 10.2023
Attendant Care Worker
Crosswinds Counseling And Wellness
04.2019 - 07.2020
Front Desk Receptionist
Genesis Health Clubs
12.2018 - 07.2021
Sales Associate
JCPenney
08.2016 - 11.2018
Bachelor of Science - Psychology
Emporia State University
High School Diploma -
Emporia High School