Elizabeth Lubin

Dynamic and results-driven Fitness Instructor with expertise in strength training, high-intensity interval training (HIIT), core conditioning, and mobility work.

• Stayed current on latest and diverse types of last extensions and different application processes.
• Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
• Educated clients on how to clean and maintain lash extensions.
• Used advanced tools and techniques to create beautiful, custom lash looks.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Counted money in drawers at beginning and end of each shift.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized POS system to handle customer cash and credit card transactions.
• Enhanced customer experience by providing prompt and accurate transactions.
• Handled cash with high accuracy and took care to check bills for fraud.