Elizabeth Luisi
Annapolis,MD
Summary
Skilled with experience in training employees, managing daily store operations, and resolving customer complaints. Proven ability to handle high-pressure situations, multitask efficiently, and maintain a clean, organized work environment. Great at promoting a positive team atmosphere and ensuring customer satisfaction through effective communication and service. Seeking to leverage these skills in a new role to support smooth operations and excellent customer experiences.
Overview
5
5
years of professional experience
Work History
Shift Lead
Playa Bowls
12.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Restaurant Hostess
the Severn Inn
12.2022 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Food Service Worker
Sandy Point Snack Shack
04.2020 - 08.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
Bachelor of Science - Communications
James Madison University
Harrisonburg, VA05-2027
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Shift leadership
Timeline
Shift Lead
Playa Bowls
12.2022 - Current
Restaurant Hostess
the Severn Inn
12.2022 - 08.2023
Food Service Worker
Sandy Point Snack Shack
04.2020 - 08.2022
Bachelor of Science - Communications
James Madison University
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