Summary
Overview
Work History
Education
Skills
Strengthscorecompetencies
References
Timeline
Generic

Elizabeth Luke

Sacramento,CA

Summary

Highly motivated Field Account Representative offering proficiency in customer relations, market research and strategy development. Bringing 12 years of comprehensive experience attracting new clients and sourcing opportunities by developing successful sales strategies. Polished in promoting and marketing products and maintaining and building brand presence. Proficient in CRM and Salesforce coupled with excellent knowledge of various sales and negotiation techniques.

Overview

13
13
years of professional experience

Work History

Field Account Representative

HD Supply
04.2022 - Current
  • Build and maintain long-term relationships with all levels, maintenance supervisors and regional managers
  • Daily Problem solving and good communication, written and verbal.
  • Worked on business development strategies to generate business and strengthen client's position in marketplace.
  • Used client and category insights to prospect for new revenue opportunities.
  • Created custom solutions-driven campaigns to meet client needs.
  • Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
  • Conducted research to monitor market conditions and industry competitors.
  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Maintained accurate and thorough records of leads and customer account information.
  • Maintained responsibility for 136 accounts within my assigned territory, consistently touching base to assess needs and satisfaction.

Account Executive

Berkshire Hathaway – CORT Furniture
07.2020 - 04.2022
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Become trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Communicate clearly progress of monthly/quarterly initiatives to internal and external team members
  • Update job knowledge by participating in educational opportunities; attending industry networks; participating in professional organizations
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Enhance CORT’s reputation by offering new and different solutions; exploring opportunities that add value and expand our customer base.

Nor-Cal Territory Manager

Global Furniture Group
02.2020 - 05.2020
  • Managed over 150 customers and increased sales 17% YOY
  • Maintaining customer and dealership relationships
  • Setting and meeting sales targets to increase revenue
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Analyze data to find most efficient sales methods
  • Meet with customers to address concerns and provide solutions
  • Discover sales opportunities through consumer research
  • Present products and services to prospective customers
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.

Regional Account Manager

R3 Renovation Inc.
05.2016 - 01.2020
  • Responsible for development and growth of long-term productive business partnerships in California and Nevada
  • Conduct presentations to owners, regional managers, and multi-family property managers to secure long term renovation projects
  • Travel extensively throughout Northern/Southern California and Reno Nevada to promote R3 Renovation and represent company at numerous trade shows and industry events
  • Reviewed orders and client requests to streamline delivery services and resolve material shortages.
  • Generated leads through networking, cold calls and industry connections.
  • Establishing and executing sales goals for region
  • Forecasting annual, quarterly and monthly sales goals
  • Utilize various sales strategies to engage clients, focusing on identify needs, presenting value – added solutions, and building relationships though a consultative approach

Higher Education Account Representative

Berkshire Hathaway – CORT Furniture
10.2014 - 05.2016
  • On the Board of Education for IFMA, help plan the educational events
  • Planned, coordinated and executed events
  • Supervised production of events worked with event sponsors and internal/external teams
  • Oversaw the planning for private meetings, conferences, road/trade shows and special events
  • Managed event operations: The facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements
  • Assisted in achieving business objectives through leads generated from seminars, special events, trade shows and lunch and learns
  • Negotiated and managed contracts with subcontractors and vendors.

Account Executive

AMERICAN TECHNOLOGIES INC. (ATI)
09.2011 - 09.2014
  • Prioritizing activities and territory management to ensure optimum penetration and profitability
  • Developing strategic account plans for Multi Family and Commercial Property Industry
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Preparing written proposals; delivering oral presentations to clientele
  • Providing business direction and gave input on new business strategies
  • Providing accurate and timely reports including forecasts and activities.
  • Qualified leads, built relationships and executed sales strategies to drive new business.

Education

Bachelor of Science - Environmental Science

Sacramento State University- CSUS
Sacramento, United States
05.2019

Skills

  • Sales Pipeline Management
  • Professional Networking
  • Goal-Oriented
  • Technical aptitude
  • Strategic Partnerships
  • CRM proficiency
  • Revenue Generation
  • Strategic Planning
  • Business Development
  • Consultative Selling
  • Client Engagement
  • Cold-calling
  • Project Management
  • Strong written and verbal communication skills

Strengthscorecompetencies

  • Relationship Building Skill Set
  • Comfortable interfacing with clients, architects, general contractors, brokers, developers and vendors, with minimal supervision or direction. Comfortable processing data, maintaining records and updating project lead times. Confident in reading, interpreting and writing complex project assignments. Event and leadership planning experience. Great listener and note taker.
  • Administrative
  • Comprehensive office experience. Valued for my efficiency in completing tasks, attention to detail, organization and scheduling skills, and ability to multitask. Quick learner and extremely punctual. Proficient in programs such as Outlook, Gmail, Word, PowerPoint, Excel, and Salesforce.
  • Problem Solving
  • Strong problem-solving skills, ability to find solutions, and to consistently meet deadlines. Innovative but takes direction, and always eager to learn. Known for working with a high degree of reason, ethics, and integrity.

References

Lisa Weston  

Area Sales Manager 

HD Supply – Sacramento / Reno

m: 916.305.2265

Timeline

Field Account Representative

HD Supply
04.2022 - Current

Account Executive

Berkshire Hathaway – CORT Furniture
07.2020 - 04.2022

Nor-Cal Territory Manager

Global Furniture Group
02.2020 - 05.2020

Regional Account Manager

R3 Renovation Inc.
05.2016 - 01.2020

Higher Education Account Representative

Berkshire Hathaway – CORT Furniture
10.2014 - 05.2016

Account Executive

AMERICAN TECHNOLOGIES INC. (ATI)
09.2011 - 09.2014

Bachelor of Science - Environmental Science

Sacramento State University- CSUS

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