ELIZABETH LYNCH
Summary
To work with a company that will utilize my skills in communication, and the ability to exercise good business ethics. Quality and detail oriented. Professional Communication skills, data entry, customer service knowledge, order processing, and fulfillment representative.
Overview
22
22
years of professional experience
Work History
Quality Assurance (Well Calls)
- Analyze customers with issues with invoice, late payments, database corrections(end-users)
- Ensure that the customer is comfortable with the software and the product is meeting their company needs
- Maintain accurate account information
- Validate all information in SAGE SalesLogix database
- Introduce new software products and the functionality of the software
- Connect customers with the correct person to resolve any issues (Tech Support or Sales).
Customer Service Lead
- Exhibit and demonstrated knowledge of printed circuit board design software - OrCAD
- Informed present and future customer about new products, promotions, and regional seminars.
Account Manager
EMA Design Automation
01.2017 - Current
- Direct contact with engineers, regarding maintenance renewal, and new product purchase; TimingDesigner, OrCAD, Cadence Allegro, and Ultra Librarian
- Online Chat, support tickets, and sales
- Assist with International sales.
SOFTWARE DOCUMENTATION ANALYSIS
EMA DESIGN AUTOMATION
07.2003 - 08.2016
- Expand or modify the system to serve new purposes or improve workflow
- Process purchase orders for OrCAD, Cadence, Timing Designer, CAM350, iTrain and updates
- Maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems
- Expedite Purchase Order(s)/ Ship Domestic and international via UPS/FedEx/DHL
- Develop, document and revise system design procedures, test procedures, and quality standards
- Utilize the computer in the analysis and solution of business problems such as development of integrated production and inventory control and cost analysis systems
- Expedite Purchase order process
- Generate design software license files
- Interact with Design Engineers, Product Engineers, and PCB CAD Engineers
- Maintain accurate account information
- Transitioned database to Microsoft Dynamic CRM.
Customer Service Manager
WOLFF SMG- Direct
06.2001 - 08.2003
- Managed Call Center of 25 Customer Service Representative
- Inbound/Outbound Calls
- Monitored calls
- Documented all sales into ACT
- Assisted CSR with sales calls and inbound/outbound
- Reviewed various reports of all sales and quick decision making and resolution of issues
- Verified daily sales logs and obtained the verification of all sales.
Education
Strayer University
01.2022
East High School
Rochester, NY01.1987
Skills
- Data Entry
- Customer Service Knowledge
- Order Processing
Leadership Experience
Customer Service Manager for a call center. Account Manager for 21 years for a Software Engineering company.
Communication Skills
Excellent written and verbal communication skills.
Confident, articulate, and professional speaking abilities.
References
REFERENCE AVAILABLE UPON REQUEST
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Account Manager
EMA Design Automation
01.2017 - Current
SOFTWARE DOCUMENTATION ANALYSIS
EMA DESIGN AUTOMATION
07.2003 - 08.2016
Customer Service Manager
WOLFF SMG- Direct
06.2001 - 08.2003
Quality Assurance (Well Calls)
Customer Service Lead
Strayer University
East High School
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA
Alexander HernandezAlexander Hernandez
Storage Specialist at TTIStorage Specialist at TTI