Elizabeth Lyons

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Ensured Kennel Tech Supervisor, Kennel Techs and Maintainence crew had everything they needed to perform their job duties as described.
• Entered and updated sensitive customer information during check-ins and room changes.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Kept accounts in balance and ran daily reports to verify totals.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
• Checked guests in out of facility for boarding, grooming and training, made reservations, and processed payments.
• Managed front desk maintenance of client records and lab data.
• Streamlined check-in and check-out processes for a smoother guest experience.
• Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
• Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
• Promoted upselling opportunities to maximize revenue through available add-ons and packages.
• Assisted in the training of Kennel Techs, as needed.
• I was the dog trainer. Conducted group classes. Private lessons and Board & Train.

Assisted prospective homebuyers through the entire New Home Construction process of buying, designing, financing and moving into a newly constructed home.

Was a Sales Assistant under an amazing teacher of the trade. Became the interim Sales Manager during an extended length of time it was vacant and had record Sales in that time.

• Maintained client trust by providing timely updates on the status of their accounts and recoveries.
• Improved client satisfaction by promptly locating and recovering collateral assets.
• Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
• Built positive relationships with clients, resulting in repeat business for the company.
• Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
• Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
• Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
• Upheld discretion in handling sensitive information related to clients'' financial matters throughout the repossession process.
• Mitigated legal risks by staying up-to-date on changes in state laws governing repossessions and collections activities.
• Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
• Ensured safety compliance by adhering to local laws and regulations during repossessions.
• Contributed to a high rate of successful asset recovery while minimizing damage claims from both clients and debtors alike through careful handling procedures during repossessions.
• Safeguarded company assets and property by ensuring proper storage and security measures for repossessed vehicles in designated facilities.