Hi, I’m
Elizabeth Day
Jakcsonville,IL
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Summary
Creative Bakery Manager looking to build upon skills and tackle new responsibilities. Over 4 years of experience in handcrafting delicious coffees, baking cakes, and pastries. Extensive knowledge of all handcraft baking techniques and food safety and sanitation standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
4
Certification
Work History
Reynolds Consumer Products Inc.
Warehouse Safety & Operator Trainer
01.2023 - Current
Job overview
- Improved operator efficiency by developing and implementing comprehensive training programs.
- Increased production output by optimizing machine settings and operator techniques.
- Reduced downtime with proactive troubleshooting and swift resolution of issues.
- Facilitated cross-training initiatives among staff members, bolstering overall team expertise and adaptability.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Fostered positive work environment by promoting open communication channels among operators, supervisors, and management personnel.
- Enhanced safety protocols through regular equipment inspections and maintenance tasks.
Safeco Donuts And Bakery
Bakery Supervisor
09.2021 - 01.2023
Job overview
- Received, logged and inspected shipments for quality and accuracy. Established proper procedures for waste management, sanitation, food handling, and safety.
- Performed opening and closing duties for department.
- Inspected baked goods for quality and aesthetics prior to displaying and discarded outdated or spoiled items.
- Provided excellent service and attention when dealing with customers face-to-face or over phone.
- Greeted customers, answered questions, and provided great customer experiences. Developed loyal customer base.
- Packaged and labeled products, checked for accurate pricing, and made sure signs were visible.
- Maintained inventory control and ordered supplies on biweekly basis.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
Leo's Pizza
Cashier/Waitress
10.2021 - 06.2022
Job overview
- Assisted several customers by answering questions, responding to inquiries, and handling phone requests
- Performed opening, closing, and shift change duties with precision to keep the restaurant running smoothly and ready to meet all customer needs
- Kept up with menu changes so that could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, purchase gift cards, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof of age for alcohol sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prepared specialty desserts for customers for special occasions.
- Participated in dining room side work such as refilling condiment bottles, preparing menus, and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization, and removal of apparent waste or refuse.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wines and beers to increase daily beverage sales.
Ulta Beauty
Prestige Beauty Advisor and Lead Cashier
04.2021 - 10.2021
Job overview
- Examined skin of each customer to determine their specific conditions and skin type
- Used makeup to achieve looks wanted for everyday and special occasions
- Recommended appropriate products to meet customers' individual needs
- Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination
- Met and exceeded sales targets on regular basis
- Was in charge of representing
- Took advantage of upselling opportunities for additional products and services to increase sales
- Helped customers feel relaxed and comfortable with makeup application process.
- Trained other beauty advisors
- Being outgoing and putting in extra hours helped achieve Lead positions.
SafeCo Donuts and Bakery Shop
Bakery Assistant Supervisor
04.2018 - 12.2019
Job overview
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Expedited customer orders through effective communication with baking team, ensuring timely completion of requested items.
- Developed loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods and coffees.
- Second at hand to take on bigger responsibilities, such as: scheduling, coordinating meetings, and assist in difficult situations for problem solving.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Assisted up to 200+ customers per day with helpful attitude and positive approach.
Leo's Pizza
Cashier/Waitress
09.2017 - 04.2019
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, purchase gift cards, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof of age for alcohol sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prepared specialty desserts for customers for special occasions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wines and beers to increase daily beverage sales.
- Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for an Italian restaurant with social relevancy and intentionality.
Education
Johnson & Wales University - CharlotteCharlotte, NC
Associate of Arts from Baking And Pastry Arts
University Overview
- Illinois Restaurant Association Educational Foundation Scholarship Recipient
- Johnson & Wales Grant Scholarship Recipient
- JWU DECA Scholarship Recipient
- JWU Campus Award Recipient
- TAPS courses and NRFSP
- Relevant Coursework: Hospitality & Management
- Professional Development: Food and Restaurant Management
- Member of DECA and BPA Club
- Continuing education in Biochemistry
Skills
- Product and Service Sales
- Customer Assistance
- Product Knowledge
- Cleaning and Sanitizing
- Recipe Development
- Staff Scheduling
- Time Management Skills
- Training and Development
- Facility Safety
- Customer Service Excellence
- Adaptable and Flexible
- Complex Problem-Solving
Certification
- Licensed National Registry of Food Safety Professionals - 03/02/21-03/02/26
- State Food Safety License - 03/30/23-03/30/26
- Illinois Food Allergens Course Training - 04/08/23-04/08/23
- Illinois Sexual Harassment Prevention Training - 03/30/23-03/30/26
- Bassets Certification- 03/23/24-03/30/2027
Languages
American Sign Language
Full Professional
English
Native or Bilingual
German
Professional Working
Spanish
Limited Working
Timeline
Warehouse Safety & Operator Trainer
Reynolds Consumer Products Inc.
01.2023 - Current
Cashier/Waitress
Leo's Pizza
10.2021 - 06.2022
Bakery Supervisor
Safeco Donuts And Bakery
09.2021 - 01.2023
Prestige Beauty Advisor and Lead Cashier
Ulta Beauty
04.2021 - 10.2021
Bakery Assistant Supervisor
SafeCo Donuts and Bakery Shop
04.2018 - 12.2019
Cashier/Waitress
Leo's Pizza
09.2017 - 04.2019
Johnson & Wales University - Charlotte
Associate of Arts from Baking And Pastry Arts
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