Elizabeth MacLeod
Derry,NH
Summary
Driven professional with a proven track record in customer service and teamwork, demonstrated at B And H Oil. Excelled in enhancing customer satisfaction and fostering team collaboration. Skilled in problem-solving and time management, significantly contributing to a positive and efficient work environment. Achieved notable sales growth through effective communication and relationship-building.
Overview
9
9
years of professional experience
Work History
Sales Associate
B And H Oil
09.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Ice Cream Maker
Dairy Queen Grill & Chill
01.2018 - 08.2020
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Offered samples of new ice cream flavors to customers.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Helped maintain a safe work environment by identifying potential hazards and taking appropriate steps to mitigate risks before accidents occurred.
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
- Supported positive team morale by maintaining open communication channels with coworkers and addressing any concerns promptly.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
Daycare Worker
Workout Club
03.2016 - 08.2018
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Meticulously sanitized toys and play equipment.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Encouraged good behaviors using positive reinforcement methods.
Education
High School Diploma -
Pinkerton Academy
Derry, NH06.2008
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Outgoing Personality
- Verbal/written communication
- Adapt to diverse groups
- Organization
- Team Cooperation
- Decision-Making
Timeline
Sales Associate
B And H Oil
09.2020 - Current
Ice Cream Maker
Dairy Queen Grill & Chill
01.2018 - 08.2020
Daycare Worker
Workout Club
03.2016 - 08.2018
High School Diploma -
Pinkerton Academy