Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Mahle

Westminster,CA

Summary

Outgoing and friendly. Maintains schedule and patient flow while completing filing, and phone work to maintain office operations. Assists with frame styling and selling glasses and contact lenses to achieve customer goals.

Overview

20
20
years of professional experience

Work History

Manager/ Optician

Partners Pacific Optometry
05.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers
  • Help control costs to keep business operating within budget and increase profits.
  • Achieved goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Provided exceptional customer service by attentively listening to patient concerns when choosing frames
  • Billed/ placed glasses orders
  • Evaluated incoming orders from labs for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.


Office Manager

Pacifica Eye Center
02.2010 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Received and submitted cash, credit and check payments.
  • Established positive relationships with customers and other staff members.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

Optician Assistant

Maison Optique
01.2009 - 02.2010
  • Established positive relationships with customers and other staff members.
  • Pull authorizations, Insurance billing.
  • Received and submitted cash, credit and check payments.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

Optician Tech

Vision Center
07.2008 - 10.2008
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

Prelim Technician

First Optometry
07.2005 - 07.2008
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Cleaned or sterilized equipment.

Education

Some College (No Degree) - Psychology

Orange Coast College
Costa Mesa, CA

GED -

Coast Adult School
Huntington Beach, CA
09.2007

Skills

  • Office Management
  • Self-Driven and Motivated
  • Frame Adjustments
  • Bilingual (Spanish)
  • Organized
  • Vision Tests
  • Patient Engagement
  • Equipment Disinfection
  • Examination Room Preparation
  • Medical Billing and Collections

Timeline

Manager/ Optician

Partners Pacific Optometry
05.2022 - Current

Office Manager

Pacifica Eye Center
02.2010 - Current

Optician Assistant

Maison Optique
01.2009 - 02.2010

Optician Tech

Vision Center
07.2008 - 10.2008

Prelim Technician

First Optometry
07.2005 - 07.2008

Some College (No Degree) - Psychology

Orange Coast College

GED -

Coast Adult School

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