Elizabeth Maka
Shelbyville,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
DeYoung Chiropractic
04.2020 - Current
- Answered multi-line phone system, while maintaining and efficient office flow of checking patients in and out.
- Processed confidential and sensitive information by adhering to strict HIPAA requirements and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to patient inquiries, and built strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Hairstylist
Inspire Salon
04.2018 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Owner/Hairstylist
Ultimate Salon And Spa
03.2015 - 03.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Provide all related services as an active stylist behind the chair.
Education
Course Studies - Business Administration And Management
Davenport University
Kalamazoo, MILicensure - Cosmetology
CHIC University of Cosmetology
Kalamazoo, MI08.1996
Certication - Medical Administrative Assistant
Grand Rapids Educational Center
Kalamazoo, MI05.1993
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
Timeline
Administrative Assistant
DeYoung Chiropractic
04.2020 - Current
Hairstylist
Inspire Salon
04.2018 - Current
Owner/Hairstylist
Ultimate Salon And Spa
03.2015 - 03.2018
Course Studies - Business Administration And Management
Davenport University
Licensure - Cosmetology
CHIC University of Cosmetology
Certication - Medical Administrative Assistant
Grand Rapids Educational Center
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