Elizabeth Makievsky
Operations Manager
Atlanta,GA
Summary
Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
PAM 1 LLC
Atlanta , GA
03.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reviewed operations reports to understand numbers and trends.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Increased profit by streamlining operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Social Media Manager
Kids Off The Block Organization
Chicago, IL
11.2020 - Current
- Optimized social media strategies by tracking customer engagement and feedback
- Increased shares, saves, and follows by incorporating interesting and informative content
- Developed detailed plans, timelines, and deliverables descriptions for new social media campaigns
- Implemented current best practices based on knowledge of social media trends and content strategies
- Boosted effectiveness through use of influencers known to target demographics
- Tracked and reported on social media analytics to demonstrate success of each platform, approach, and campaign.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Increased customer engagement through social media.
- Suggested and implemented new features to develop brand awareness.
- Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
Bookkeeper
M&A Associates
Atlanta , GA
07.2020 - Current
- Established QuickBooks accounting system to reflect accurate financial records.
- Calculated deductions and processed payroll for employees.
- Supported operations by communicating with customers, filing documents and managing data.
- Completed payroll for employees and maintained detailed records of procedures.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Store Manager
Ermitage Jewelers
Atlanta, Ga
04.2011 - 04.2020
- Identified and addressed business vulnerabilities in areas governing asset protection and physical security
- Developed successful project goals and strategies in collaboration with marketing team members
- Protected organization in event of emergencies with well-planned crisis management strategies
- Identified client needs by observing consumers, collecting surveys, and analyzing customer feedback
- Helped to increase business efficiency and profitability with recommended process optimizations
- Tracked and analyzed reports, including budgets, operation activities, and department metrics
- Contributed ideas for improving work processes.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated merchandise and displays to feature new products and promotions.
- Prepared annual budgets with controls to prevent overages.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Education
Accredited Jewelry Professional - Certified Jeweler
Gemological Institute of America-New York
New York, NY 01.2011 - 03.2012
Associate Of Business Administration - Business Management
Kaplan University
Davenport, IA 06.2006 - 06.2008
Skills
Marketing analytics
Business Development
Communication planning
Teambuilding
Content and digital asset management
Networking and relationship building
Good Telephone Etiquette
Written Communication
Timeline
Operations Manager
PAM 1 LLC
03.2022 - Current
Social Media Manager
Kids Off The Block Organization
11.2020 - Current
Bookkeeper
M&A Associates
07.2020 - Current
Store Manager
Ermitage Jewelers
04.2011 - 04.2020
Accredited Jewelry Professional - Certified Jeweler
Gemological Institute of America-New York
01.2011 - 03.2012
Associate Of Business Administration - Business Management
Kaplan University
06.2006 - 06.2008