Elizabeth Malcom
Canton,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
ARC South, LLC (subsidiary of ARC Excess & Surplus, LLC)
03.2020 - Current
- Communicated regularly with both brokers, sales agents and potential clients in order to best assist the Insurance Broker under whom I was thus employed
- The creation and maintenance of PowerPoint and Excel documents and presentations in order to better suit the needs of the clients under the direction of the Broker in charge of the client
- MS Suite data entry, customer information maintenance as well as tracking and reviewing documents in detail including presentation and policy review
- Maintained office supplies as well as the upkeep of systems within the office, 10zig and printers included for distance employees
- Worked well in teams, as paired, and with autonomous tasks both in office and WFH
- Excelled at Document maintenance for client satisfaction
- Scheduled hotel visits, conference rooms, car rentals, and other away from office subjects at Brokers request
- Organized company events, lunches, birthdays as well as anniversaries and other team events.
Human Resources Administrator
e-Health, LLC
09.2008 - 03.2019
- Process and screen applicants, conduct nurse testing to ensure experience verification, validated education background, criminal background investigation, and personal interview
- Maintained personnel files as well as collecting and replacing expired credentials, conducting the N-95 respirator fit test for mask fitting
- Created and Maintained SOP’s for the HR and Payroll department
- The functional liaison between the nursing applicants and management
- Maintained current financial records and documents as well as performing all payroll functions
- Procured and submitted I-9's, tax withholding documents and daily payroll calculations
- Payroll processing.
Special Services Administrative Assistant
Heritage Property Management Services
06.2016 - 11.2016
- Executed due diligence process for recertification of existing properties
- Managed new and renewing policies received from property managers ensuring compliance with company contracts
- Ensured quality and coverage of insurance for both hiring property and Management Company
- Maintained and updated leasing and closing documentation for special services department
- Spearheaded a more efficient insurance documentation and maintenance process through Excel.
Filing Specialist
Odyssey Logistics and Technology
05.2014 - 06.2016
- Verified and input records, documents and reports in a timely and accurate fashion
- Ensured delivery of outgoing mails to courier or post office
- Providing support in selecting and packing promotional material
- Counting and recording inventory items, assisting in filing and archiving documents
- Performing data entry activities, maintaining adequate mail room supplies, checking postal rates and weighing outgoing mail.
Quality Assurance Administrator/Private Investigator
Tri-Starr Investigations, Inc.
05.2010 - 03.2013
- From scratch created a highly successful Quality Assurance department
- Reviewed and finalized investigative reports to prepare for submission to client
- Trained assistants and reported to head management
- Performed beta testing for the IT Department on innovative programs based on recommendations to old programs
- Conducted multiple investigations on individuals who claimed injuries from work or personal related accidents in addition to domestic cases
- Used photographs from different cases and scenes to show evidence of report
- Made executive recommendation’s regarding the continuation or termination of surveillance.
Education
Some College Coursework Completed (2 years) - Criminal Justice Technology
Chattahoochee Technical College
Skills
- Office Administration
- Scheduling
- Minute Taking
- Spreadsheet Management
- Data Entry
- Calendar Management
- Quality Assurance
- Document Control
- Appointment Scheduling
- Account Management
- Filing and data archiving
Timeline
Administrative Assistant
ARC South, LLC (subsidiary of ARC Excess & Surplus, LLC)
03.2020 - Current
Special Services Administrative Assistant
Heritage Property Management Services
06.2016 - 11.2016
Filing Specialist
Odyssey Logistics and Technology
05.2014 - 06.2016
Quality Assurance Administrator/Private Investigator
Tri-Starr Investigations, Inc.
05.2010 - 03.2013
Human Resources Administrator
e-Health, LLC
09.2008 - 03.2019
Some College Coursework Completed (2 years) - Criminal Justice Technology
Chattahoochee Technical College
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