Elizabeth Maldonado
Mastic,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Compassionate professional with many years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.
Overview
14
14
years of professional experience
Work History
Caseworker Assistant
Department of Social Services
Ronkonkoma, New York
10.2018 - 04.2024
- Assisted in the development of family-centered services through home visits and community outreach activities.
- Coordinated transportation for clients to attend meetings or receive medical care.
- Provided crisis intervention services to families in need of immediate assistance.
- Maintained a high level of communication with other team members regarding client progress and challenges faced during treatment.
- Prepared monthly reports summarizing caseloads and outcomes achieved from interventions provided.
- Supported emergency placements of children into foster homes when needed, ensuring that all legal requirements were met prior to placement.
Direct Support Professional
East End Disability & Associates
Riverhead, New York
06.2015 - 10.2018
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Customer Service Representative
Wildflower Smoke Shop
Mastic, New York
07.2010 - 05.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Esthetics License - Esthetics
New York Institute of Beauty
Islandia, NY12-2024
Administrative Assistant - Administration
Long Island Educational Opportunity Center
Brentwood, NY03-2012
GED -
Long Island Educational Opportunity Center
Brentwood, NY10-2008
CNA - Nursing Assistance
Long Island Educational Opportunity Center
Brentwood, NY01-2008
Skills
Capabilities for building, and maintaining professional relationships and confidentiality Fluently able to communicate with diverse Hispanic backgrounds Compassion for others, as well as a strong ability to pay attention to details
Timeline
Caseworker Assistant
Department of Social Services
10.2018 - 04.2024
Direct Support Professional
East End Disability & Associates
06.2015 - 10.2018
Customer Service Representative
Wildflower Smoke Shop
07.2010 - 05.2015
Esthetics License - Esthetics
New York Institute of Beauty
Administrative Assistant - Administration
Long Island Educational Opportunity Center
GED -
Long Island Educational Opportunity Center
CNA - Nursing Assistance
Long Island Educational Opportunity Center