Elizabeth Maldonado

Brownsville,TX

Summary

Dynamic and detail-oriented professional with extensive experience and excelling in customer service and data management. Bilingual in English and Spanish, I effectively resolve issues while maintaining confidentiality. Proven multitasker with strong organizational skills, committed to enhancing team productivity and ensuring customer satisfaction.

Overview

years of professional experience

Certification

Work History

Front Desk Receptionist

SUITS AT SUNCHASE

02.2025 - Current

Resolved customer issues quickly and notified supervisor immediately ..
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Collected room deposits, fees, and payments.
Maintained confidentiality of sensitive data to protect customer and business information.
Completed all tasks in compliance with company policies and procedures.
Resolved customer problems and complaints.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Organized, maintained and updated information in computer databases.

Cashier

Tortilleria Monterrey

08.2024 - 01.2025

Welcomed customers and helped determine their needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Worked with floor team and managers to meet wide range of customer needs.
Processed refunds and exchanges in accordance with company policy.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Customer Service Representative

Christus Health

01.2022 - 08.2022

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Gained extensive knowledge in data entry, analysis and reporting.
Self-motivated, with a strong sense of personal responsibility.
Demonstrated strong organizational and time management skills while managing multiple projects.

Education

No Degree - Psychology

ECCLESIA COLLEGE

Springdale, AR

08-2022

High School Diploma -

PORTER HIGH SCHOOL

Brownsville, TX

06-2018

Skills

Multitasking and organizing
Bilingual in English and Spanish
Issue handling
Document management
Office administration
Administrative skills
Attention to detail

Medical office administration
Medical terminologies
Insurance verification
Patient-handling equipment
Vital signs and examinations
Insurance claims