Elizabeth Malstrom
Charlottesville,VA
Summary
Hardworking medical administrative professional offers great people skills, organized file management, and a deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
16
16
years of professional experience
Work History
Administrative Secretary
Sentara
Charlottesville, VA
06.2022 - Current
- Provide administrative support to the Director of Outpatient Surgery.
- Compile data from various reports to track OR Utilization and Surgeon Block Time Utilization.
- Track OR First Case Ontime Starts (FCOTS).
- Schedule surgeries for the Outpatient Surgery Center, ensuring CPT codes and ICD-10 codes are correct
- Update patient accounts with insurance, demographic, and billing data
- Review pre-operative requirements and coordinate handling of requirements such as labs, testing, and medical clearances
- Manage correspondence with insurance companies, surgeons' offices, and patients as required
- Helped to minimize no-shows by proactively confirming appointments.
- Assemble and organize patient charts for upcoming surgeries, ensuring all needed documentation is present
- Break down patient charts, ensuring the medical record is accurate and complete before scanning and filing.
- Process requests for records from outside sources.
- Facilitate the flow of communication and information to department members
- Support medical unit by answering multi-line phones and providing clerical support
- Update physician orders and chart documents as needed, both in paper form and within the EMR
- Assemble data from various reports to create spreadsheets that track OR utilization and utilization of surgeons' block time
- Mentor new employees as they onboard.
Gate Agent
Delta
Charlottesville, VA
10.2019 - 04.2020
- Greeted guests in person and by phone in a pleasant, friendly manner
- Informed customers of essential travel information such as travel times, transportation connections, and medical and visa requirements to facilitate quality service
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts
- Checked baggage per airline and federal requirements
- Boarded flights in a timely manner, following all airline and federal requirements
- Used public address systems to announce arrival and departure information.
Patient Care Rep
Sentara
Charlottesville, VA
03.2017 - 10.2019
- Greeted and checked in an average of 25 patients per day, and collected demographic, medical, and insurance information.
- Verified completeness and accuracy of patients' information for documentation in the EMR system.
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays.
- Scheduled approximately 75 patients per week and made reminder calls.
- Coordinated care with secondary providers.
- Answered an average of 20-25 incoming calls daily and provided information or referred calls to the appropriate party.
- Collected co-pays and prepared bank deposits for pick-up.
Data Entry Clerk
Internal Revenue Service
Atlanta, GA
02.2008 - 04.2009
- Evaluated source documents to locate information needed for each data entry field.
- Organized, sorted, and checked tax return input data against original documents.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Processed tax payments to ensure prompt credit to taxpayer accounts.
Education
Healthcare Management Certificate -
Cornell University
2023
Clinical Medical Assistant Certificate -
National Healthcareer Association
2022
Associate of Science - General Studies -
Troy University
2022
Skills
- Verbal and Written Communication
- Clinical Support
- Data Management
- Time and Schedule Management
- Analytical Thinking
- Medical Terminology
- Customer Service
- EMR Software
- Microsoft Suite
- Medical Records
- Front Desk
- Administrative
- Administrative Support
- Spreadsheet Development
- Schedule Management
- Spreadsheet Tracking
Languages
English
Native/ Bilingual
Timeline
Administrative Secretary
Sentara
06.2022 - Current
Gate Agent
Delta
10.2019 - 04.2020
Patient Care Rep
Sentara
03.2017 - 10.2019
Data Entry Clerk
Internal Revenue Service
02.2008 - 04.2009
Healthcare Management Certificate -
Cornell University
Clinical Medical Assistant Certificate -
National Healthcareer Association
Associate of Science - General Studies -
Troy University
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