Elizabeth Manganiello
Winthrop,MA
Summary
Highly driven Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Additionally efficient in running high volume production kitchens and product knowledge.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager of Retail Operations
Eataly Boston
Boston, MA
01.2024 - Current
- Direct Manager to 10 Retail Managers and indirect manager to 60+ team members
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Participated in weekly and monthly financial calls with Corporate team including VP
- Exceeded 2023 Sales budget by 5%, +1.1 million
- Increased Customer Transactions by 9% vs 2022
- Ability to assist any of 8 departments with Customer Service and/or Production
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Delegated work to Managers, setting priorities and goals.
- Organized merchandise displays according to seasonal promotions or special events.
- Supervised cash drawer balances and deposits of store receipts.
Fresh Market Manager- AGM
Eataly Boston
Boston, MA
05.2000 - 12.2023
- Direct Manager of 5 Fresh Market Managers
- In-depth knowledge of each departmental processes, production and sales trends
- Department Manager in Manager's absence
- Participated in weekly and monthly financial calls with Corporate team including VP
- Created sales planning presentations to corporate team including CEO
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
Bakery Manager
Eataly Boston
Boston, MA
08.2018 - 05.2020
- Oversaw and maintained production of 24/7 Bakery kitchen producing scratch breads and Pizza alla Pala
- Ability to work all shifts; Mixing, Shaping, Pizza alla Pala, Overnight Baking and Customer Service
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
Bakery Manager
Lark Fine Foods
Essex, MA
10.2016 - 08.2018
- Oversaw kitchen of high volume wholesale cookie production
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Created daily production lists based off inventory and orders
- Worked on developing new cookie recipes
- Updated recipes by improving baking techniques
Bakery Team Leader, Bakery Buyer, Cake Decorator
Whole Foods Market Inc
Boston, MA
08.2003 - 04.2016
- Oversaw high volume production kitchen and team of up to 14 team members
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Developed and mentored 6 team members into future managers
- Created new recipes and developed process improvements to avoid wastages.
Education
Certificate in Baking in Pastry -
Diablo Valley College
Pleasant Hill, CA06-2003
Skills
- P&L Management
- Operations Oversight
- Sales Planning and Implementation
- Analytical Skills
- Interpersonal Skills
- Leadership
- Staff Training
- Time Management
- Leadership and Team Building
- Commercial Production
- Waste Reduction
- Proficient in Cake Decorating
Accomplishments
- Chosen for 2023 Lievetare Program, upper management development program
Certification
- Serve Safe Certified
References
References available upon request.
Timeline
General Manager of Retail Operations
Eataly Boston
01.2024 - Current
Bakery Manager
Eataly Boston
08.2018 - 05.2020
Bakery Manager
Lark Fine Foods
10.2016 - 08.2018
Bakery Team Leader, Bakery Buyer, Cake Decorator
Whole Foods Market Inc
08.2003 - 04.2016
Fresh Market Manager- AGM
Eataly Boston
05.2000 - 12.2023
Certificate in Baking in Pastry -
Diablo Valley College
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