Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Mann

Ames

Summary

Reliable and customer-focused professional with experience in administrative support, front desk operations, and the food service industry. Proven ability to deliver excellent customer service, manage schedules, handle transactions, and maintain organized, efficient work environments. Skilled in multitasking, communication, and problem-solving, with a strong work ethic and a positive, adaptable attitude. Seeking to bring strong interpersonal and organizational skills to a dynamic team environment.

Overview

6
6
years of professional experience

Work History

Patient Service Specialist

Dermatology P.C.
06.2024 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.

Hostess

Hickory Park
10.2022 - 06.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.

Courtesy Clerk/Cashier

Fareway Grocery
11.2019 - 10.2022
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Handled shelf restocks and merchandised front lane areas to drive sales.

Education

High School Diploma -

Gilbert High School
Gilbert
05-2023

Skills

  • Organized scheduling coordination
  • Maintaining patient confidentiality
  • Patient insurance verification
  • Workplace professionalism
  • Healthcare systems
  • Customer engagement

Timeline

Patient Service Specialist

Dermatology P.C.
06.2024 - Current

Hostess

Hickory Park
10.2022 - 06.2024

Courtesy Clerk/Cashier

Fareway Grocery
11.2019 - 10.2022

High School Diploma -

Gilbert High School

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Elizabeth Mann