Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Elizabeth Mansfield

Urbana,IL

Summary

Technology and IT software and hardware manager with over 10 years of experience working with Point of Sale software, and over 6 years in hardware and software support for multiple locations within the same company. Highly experienced with AxTrax (door security), NEC (phone software), Microsoft administration, and StarRez (including meal plans, PortalX, Rooms, reports, tools, administration, and navigating individual entry accounts). 20+ years in customer service, working with customers in order to bring them either the culinary or technologically efficient experience they are looking for, including outside clients and peers. Key strengths include learning what the software can do for the company that it currently isn't doing, seeing processes that could potentially be more efficient, and finding issues that come up and resolving them.

Overview

13
13
years of professional experience

Work History

Technical Support Manager

Hendrick House - Hendrick House
Urbana, IL
08.2022 - Current
  • I work with the StarRez program very closely and have been self-taught in the program; their knowledge base is wonderful and very helpful while trying to navigate the issues that arise.
  • My StarRez work includes: Creating and producing reports to make sure that our accounting, marketing, and leasing departments have accurate information; Making sure that our entries' accounts are correct so that they are charged correctly and that reports that are needed run correct; Building, maintaining, and setting up the inspection runs for each individual room for the administration needs and another one for the RAs for the end of semester information (a specific module in StarRez) and the maintenance module; Starting up the application set-up which involves configuring the process graphs and updating the correct reports; Making sure that every entry has the correct information, all of the correct boxes check and that they are ready to go when they need to be activated.
  • StarRez is a wonderful program, I have worked through multiple issues in every field that I have come across, such as figuring out (in a timely manner) what is 'broken.' My biggest task in the areas of reports, accounts, and billing has been troubleshooting issues that occur with individual accounts. Identified numerous common issues within system and outlined methods to rectify those errors.
  • Working with AxTrax for a Key Fob and Door software - this program keeps track of everyone that enters and exists the building, which involves inputting each fob into the system for each person. This is a version supplied by Dave & Harry's which has been used for years.
  • Maintaining and keeping up with the updates and maintenance of the POS and reports for all of the foodservice section, including contracts and licensing, and utilizing Square POS as a tracking device for the UIUC Athletics department for usage not only within each department, but also for each user.
  • Utilizing NEC, the phone system software provided by Gibson Teldata, for most programming needs, such as switching extensions, adding/deleting call forwarding, and any other internal phone programming needs.
  • Monitoring software subscriptions such as website SEO, domain services, and Adobe/Microsoft licenses, organized every six months or yearly to ensure cost-effective management of technical resources..
  • Working with Canva, PowerPoint, Adobe, and Word to create marketing content for internal retention, catering, and external promotion for the dorm.

Office Administrator

Hendrick House - Killarney
Urbana, IL
09.2019 - 08.2022
  • Optimized accounting and management processes to achieve more precise records and billing.
  • Created Excel workbooks for our catering department that were easier for the user to use to keep track of things such as daily meal counts and expense reports.
  • Maintaining and troubleshooting the software that I had originally set up, including Nextep, Square, and ITD.
  • Finding and setting up a new food-service label creator, Date Code Genie, which is an intuitive label maker that is easier for the user to create and maintain their own labels, so that my peers were able to utilize the experience.
  • My biggest accomplishment was successfully organizing the delivery of 1,500 pies in 8 different locations within 1 hour of Urbana, including 2 shipping trucks and a truck that was refrigerated, in 3 days. Creating intuitive directions for all of the deliveries given the delivery times that were available for all of the delivery times given by each location.

Office Administration

Hendrick House - Parkland
Urbana, IL
07.2018 - 09.2019
  • Starting up the commercial business with the Point of Sale (POS) software Square, an intuitive yet limited software, created situations where I needed to create workarounds for features we needed in the cafeteria.
  • Developing an online ordering site, menu items, and front-of-house cashier stations.
  • Hardware maintenance and repair, including computers, laptops, Square hardware, label printers, and standard printers.
  • Software troubleshooting, including Square, laptops, printers, and the ITD label program.

Executive Chef

Hendrick House -Carle at the Fields
Urbana, IL
01.2018 - 07.2018
  • Worked with the Point of Sale (POS) Nextep—user-friendly software for tech-savvy individuals. Building the menu, creating discounts, and developing a standard operating procedure (SOP) so that others could learn it as well.
  • Maintaining and troubleshooting any issues with the online ordering system, self-serve kiosks, checkout station, label printer, standard printer, and laptops.
  • Mastered coding for formatting the label printing system, ITD Food Safety, and created labels featuring complete ingredient lists, barcodes, logos, expiration dates, and more.
  • Created an Excel workbook that made inserting the label information into ITD easier for those who weren't familiar with the codes.

Chef

Hendrick House - Armory House
Urbana, IL
08.2015 - 01.2018
  • Planned menus, ordered supplies and managed kitchen staff.
  • Utilized Excel and Word to develop documents that enhanced organization, management, and efficiency of kitchen operations.
  • Adhered to budget guidelines when purchasing ingredients and equipment.
  • Documented employee performance reviews in order to assess progress towards goals set out in training plans.

Line Cook/Sous Chef

Hendrick House - Hendrick Dorm & Newman Hall
Urbana, IL
11.2012 - 08.2015
  • Designed comprehensive menus to enhance dining experiences and meet customer preferences.
  • Performed general computer work to support various administrative tasks.
  • Maintained up-to-date expense reports to track financial performance effectively.
  • Performed data entry into the POS Square and troubleshot any issues in order to uphold accuracy at the cashier station.

Education

High School Diploma -

Urbana HighSchool
Urbana, IL
05-2001

Skills

  • Customer support
  • Software troubleshooting
  • Technical reporting
  • System configuration
  • Hardware maintenance
  • Data analysis
  • Customer relationship management
  • Inventory management
  • Business process improvement

Affiliations

  • I am an active pollinator and recycle-er - I plant flowers, herbs, and vegetables that attract local pollinators such as all types of bees, birds, moths, and butterflies that make it to the area.

References

References available upon request.

Timeline

Technical Support Manager

Hendrick House - Hendrick House
08.2022 - Current

Office Administrator

Hendrick House - Killarney
09.2019 - 08.2022

Office Administration

Hendrick House - Parkland
07.2018 - 09.2019

Executive Chef

Hendrick House -Carle at the Fields
01.2018 - 07.2018

Chef

Hendrick House - Armory House
08.2015 - 01.2018

Line Cook/Sous Chef

Hendrick House - Hendrick Dorm & Newman Hall
11.2012 - 08.2015

High School Diploma -

Urbana HighSchool

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