ELIZABETH MARBERG

Office Manager/Customer Service Manager

Play Visions. Inc.

04.1999 - Current

Provided training to new hires on office policies and procedures
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
Organized company events including holiday parties, first aid classes
Ensured compliance with applicable laws regarding employment practices
Responded to customer inquiries via phone or email in a professional manner
Maintained confidential records relating to personnel matters
Maintained filing system for records, correspondence and other documents
Created spreadsheets in Excel to track data such as inventory levels, employee records, collections
Implemented and maintained company protocols to facilitate smooth daily activities
Interviewed prospective employees for Customer Service Dept and Reception
Effectively oversaw both the Customer Service Dept and Receptionist role
Resolved customer inquiries and complaints requiring management-level escalation
Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations
Maintained regular communication with Sales Reps throughout the nation, interacting with up to 50 individuals each day
Managed backorders and ensured timely shipment from warehouse
Coordinated with insurance broker to oversee employee benefits
Maintained yearly employee handbook in collaboration with HR firm
Efficiently managed all sales order entries
Noted customers in need of credit memos and reshipments
Managed the onboarding process for new accounts, ensuring accurate completion of credit paperwork