Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elizabeth Marchena

Fort Myers,FL

Summary

At Molly Maid, I excelled in streamlining office operations, enhancing data accuracy by 30% through advanced software utilization. Renowned for exceptional customer service and effective communication, I mastered office administration and problem-solving, significantly improving client satisfaction and operational efficiency.

Organized and personable with positive, upbeat attitude and strong communication skills. Possesses solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.

Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.

Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Developed administrative skills in fast-paced office environment with focus on efficiency and accuracy. Skilled in managing schedules, coordinating meetings, and handling correspondence. Seeking to transition into new field where these abilities can drive operational success and support team objectives.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Secretary-office Staff

Molly Maid
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained electronic filing systems and categorized documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Managed filing system, entered data and completed other clerical tasks.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Established administrative work procedures to track staff's daily tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.

Teacher's Assistant

Rainforest Academy
03.2021 - 07.2024
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Documented student progress and communicated with parents to keep informed.
  • Maintained safety and security by overseeing students in recess environments.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Supported classroom activities, tutoring, and reviewing work.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Reviewed lesson material with students individually or in small groups.
  • Completed daily reports on attendance and disciplinary performance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Graded assignments and reported individual progress to teacher.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.

Teacher's Assistant

Kinderland
08.2019 - 03.2021
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Encouraged children to interact with each other and participate in group activities.
  • Supervised children during in-classroom activities and on playground.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Enforced rules and instructions to maintain discipline.
  • Organized snack time and nap hours.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Took part in professional development workshops to boost skills.
  • Collaborated with instructors to develop engaging lesson plans.
  • Helped teacher prepare instructional material and displays.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Developed and implemented strategies to improve student engagement.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
  • Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
  • Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
  • Aided students'' physical development through daily outdoor playtime activities designed to promote gross motor skill growth.

Customer Service Supervisor

Ada’s Natural Market
03.2018 - 08.2019
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.
  • Created, prepared, and delivered reports to various departments.
  • Created customer support strategies to increase customer retention.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Interceded between employees during arguments and diffused tense situations.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

Industrial Managment -

Interamerican University
Ponce Pr
12.2007

High School Diploma -

Jardines De Ponce
Ponce, Pr
05.2004

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • Keyboarding skills
  • File management
  • Document preparation
  • Calendar management
  • Schedule management
  • Sales support
  • Complex Problem-solving
  • Multi-line phone systems
  • Quickbooks
  • Supply restocking
  • Report writing
  • Supply ordering
  • Spreadsheet management
  • Payroll administration
  • Mail distribution
  • Database administration
  • Appointment coordination
  • Payment posting
  • Meeting coordination
  • Office supply inventory
  • Letter writing
  • Phone reception
  • Reception functions
  • Fast learner
  • Multitasking and time management
  • Microsoft office
  • Recordkeeping
  • Customer relations and communications
  • Document and file management
  • Scheduling and calendar management
  • Office management
  • Bookkeeping
  • Employee communications
  • Scheduling
  • Database entry
  • Office equipment operation

Certification

CPR

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Teacher's Assistant

Rainforest Academy
03.2021 - 07.2024

Teacher's Assistant

Kinderland
08.2019 - 03.2021

Customer Service Supervisor

Ada’s Natural Market
03.2018 - 08.2019

Secretary-office Staff

Molly Maid

Industrial Managment -

Interamerican University

High School Diploma -

Jardines De Ponce
Elizabeth Marchena