Elizabeth Marfinetz

Team Lead / Registered Medical Assistant

UF Health Shands Hospital

Jacksonville, FL

09.2019 - 01.2024

Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Trained new staff in relevant processes and procedures.
Delegated tasks appropriately according to individual skill sets.
Resolved escalated customer complaints or queries promptly and efficiently.
Monitored team progress and enforced deadlines.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Identified opportunities for process improvements, implementing changes when required.
Motivated staff through positive reinforcement techniques.
Ensured compliance with company policies and procedures throughout the team.
Developed strategies to increase team productivity and improve customer service levels.
Supported the manager in developing plans for future projects, initiatives and objectives.
Maintained accurate records of employee attendance and task completion times.
Provided support to junior staff during peak periods of workloads.
Created detailed reports on team activities as requested by management.
Collaborated with management team to implement new work procedures or policies.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Rotated through series of different stations based on team needs.
Collaborated with other departments to develop effective solutions that meet customer needs.
Offered training and support to keep team members motivated and working toward objectives.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Reviewed completed work to verify consistency, quality and conformance.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Maintained daily inventory to facilitate successful material distribution.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Displayed strong telephone etiquette, effectively handling difficult calls.
Assessed company operations for compliance with safety standards.
Oversaw quality control to identify inconsistencies and malfunctions.
Implemented strategies to take advantage of new opportunities.