Elizabeth Mariano
Las Vegas,NV
Summary
Organized , friendly, customer-oriented, and hardworking individual with in-depth knowledge of recordkeeping and Chameleon Software. Strong customer service ,data entry, and researching skills. Able to multitask and handle high stress situations.
Overview
19
19
years of professional experience
Work History
Pet Support Services Supervisor
The Animal Foundation
01.2024 - Current
- Supervised daily support operations, ensuring efficiency and compliance with organizational standards.
- Reduced response time for customer inquiries by prioritizing tasks and delegating responsibilities effectively.
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
- Mentored staff on best practices, fostering a culture of collaboration and professional growth.
- Supervises all staff performing animal receiving functions and operations. Includes performing the daily
task of cleaning, admitting, transferring and returning animals, internal and external customer service needs.
problem resolution, and other activities throughout the day, as
Tag Clerk
The Animal Foundation
10.2008 - 01.2024
- Performed routine data entry or document management.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Responded to in-person and telephone requests for information from general public.,
- Responded to requests for information from public, other municipalities or state offices.
- Updated records or licensing information using computer terminals.
- Informed customers by email or telephone of additional steps needed to obtain pets.
- Stayed up-to-date on Nevada laws and licensing requirements to complete accurate and efficient reviews.
- Processed payments for fees, maintained accurate drawers, issued receipts, and updated account balances.
- Communicated with customers to resolve common issues.
Animal Receiving Supervisor
The Animal Foundation
10.2006 - 10.2008
- Directed and coordinated roles and responsibilities of receiving staff with efficiency and intelligence.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Kept detailed records.
- Spot check all work areas continually to ensure cleanliness and neatness.
- Ensured all supplies needed for staff to do their job are stocked, ordered and available.
- Ensured that humane care and proper attention is provided to all animals in shelter custody.
- Check phone messages and return calls to employees and customers in timely manner.
- Provides responsive, meaningful and compassionate service to all guests.
Education
Bachelor of Arts - Sociology
Queens College of The City University of New York
02.1998
Skills
- Customer Service
- Document Management
- Researching Skills
- Data Verification
- Data Entry
- Records Management
- Office Management
- Problem-Solving Abilities
- Records Maintenance
- Document Preparation
- Document Review
- Database Updates
Timeline
Pet Support Services Supervisor
The Animal Foundation
01.2024 - Current
Tag Clerk
The Animal Foundation
10.2008 - 01.2024
Animal Receiving Supervisor
The Animal Foundation
10.2006 - 10.2008
Bachelor of Arts - Sociology
Queens College of The City University of New York
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