Elizabeth "Markey" Peterson
Murrells Inlet,SC
Summary
Experienced professional in customer-facing industries with a strong focus on delivering exceptional customer service. Skilled in handling diverse customer inquiries and efficiently resolving issues. Proficient in working with POS systems to streamline transactions and ensure accuracy. Committed to prioritizing discretion and maintaining confidentiality in all interactions.
Overview
25
25
years of professional experience
Work History
Pro Shop Attendant and Merchandiser
Berkeley Hall Golf Shop
06.2015 - 08.2018
- Pro shop attendant and merchandiser at the Berkeley Hall Golf shop, interacting with members and guests to provide superior customer service
- Ordered from vendors, executed the highest levels of sales, visual merchandising, and customer service standards, with an emphasis on sales through building personal relationships
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
- Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Increased Pro Shop sales through effective merchandising strategies and engaging product demonstrations.
- Established relationships with vendors to secure advantageous pricing deals on products sold within the Pro Shop.
- Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
- Fostered welcoming atmosphere, greeting customers promptly and with friendly demeanor.
- Streamlined checkout process, reducing wait times and enhancing customer satisfaction.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
Hostess
Frankie Bones Restaurant and Lounge
04.2015 - 08.2018
- Hostess at a popular, high-volume restaurant and lounge, working concurrently with other jobs listed during this period
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Co-manager
Eddie Bauer Outlet
04.2014 - 04.2015
- Co-manager of an Eddie Bauer outlet store, a specialty store focusing on clothing and gear for an active lifestyle
- Duties the same as those at Sea Bags Maine
Hostess
Poseidon Restaurant
02.2014 - 04.2015
- Hostess at a high-volume restaurant and lounge
- Duties the same as Frankie Bones
Assistant Store Manager
Talbot’s
06.2024 - 12.2024
- Assistant Store Manager at a premier women’s clothing outlet store
- Duties the same as other retail store positions
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Answered questions about store policies and addressed customer concerns.
Cashier
Golf Galaxy
06.2023 - 06.2024
- Cashier at a golf specialty store selling golf equipment, apparel, and shoes
- Focused on providing an exceptional customer experience
- I received praise from the store manager, district manager, and corporate higher-ups for skills in making the customers feel welcome and processing transactions efficiently and effectively
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Salesperson
Johnston & Murphy
01.2023 - 05.2023
- Salesperson at Johnston & Murphy Outlet Store, a specialty store focused on men’s shoes and men’s wear, mainly shirts, shoes, blazers, and outerwear
- Sold to and collected information for customers and their preferences to be able to review their purchase history to check for sizes and styles of items they liked
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales by offering advice on purchases and promoting additional products.
- Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.
Store Manager
Sea Bags Maine
05.2022 - 01.2023
- Store Manager of a Sea Bags Maine store, a specialty store featuring totes and other products made from recycled sailboat sails
- Hired, trained, and supervised staff, and together with staff, executed the highest levels of sales, visual merchandising, and customer service standards, with an emphasis on personal sales
- Ranked number one in volume for new stores (open less than a year) for the first six months open
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Administrative Assistant
Clearwater Pool Service of Hilton Head, Inc.
02.2022 - 05.2022
- Administrative assistant for the largest local pool company in the area
- Answer and direct phone calls, enter work orders, set appointments for owners to meet with new clients for new construction, renovation, or repairs of pools
- Assist in answering customer questions; maintain client records, process invoices and payments
Advertising Sales Representative
Monthly Media
02.2020 - 02.2022
- Advertising sales representative for Hilton Head Monthly and Fork & Fun
- Sourced new and serviced existing clients for two local publications, a popular monthly magazine for locals that focused on the Lowcountry, and a quarterly magazine directed toward visitors to market local restaurants and activities to tourists
- Company now out of business
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
- Helped customers in determining design and layout of sold and spec ads.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Managed multiple accounts simultaneously while ensuring timely delivery of projects and exceptional client satisfaction.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Created and presented media and advertising packages to prospective customers.
- Delivered exceptional client support by resolving issues promptly and proactively addressing potential concerns before they escalated.
Restaurant Manager
Frankie Bones Restaurant
08.2018 - 02.2020
- Manager at a popular, high-volume restaurant and lounge
- Oversaw daily operations and financial duties
- Ensured that company protocols for customer service, hospitality and food quality were being met/exceeded
- Ordered supplies, managed employee budget costs, promoted the brand, and resolved customer complaints
- Acted as liaison between the restaurant employees and upper management and owners
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Fostered positive work environment, leading to decrease in staff turnover.
Registered Client Associate
Wells Fargo Advisors/Wachovia Securities
04.2006 - 01.2014
- Associate with FINRA Series7 and63 licenses
- Provided sales, marketing, customer service and administrative support for four financial advisors, helping them to manage and grow their practices by learning the most efficient ways to process and execute transactions as the business changed and building relationships with the clients
Hostess and Night Shift Manager
Frankie Bones Restaurant and Lounge
08.2008 - 10.2013
- Started as Hostess and worked up to Night Shift Manager at a high-volume restaurant
- Ensured the quality of the guests’ experience, the efficacy of the front and back of house staff, and the nightly closing financial duties
- Worked this job concurrently with my other job listed during the same time period
Server?bbartender
DelVecchio’s
02.2000 - 02.2008
- Server and then bartender at a popular local Italian restaurant
- Worked this job concurrently with other jobs listed during the same time period
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant store manager
Victoria’s Secret
11.2004 - 03.2006
- Assistant store manager for the Limited Brands specialty store Victoria’s Secret
- As a store, we consistently surpassed the company’s sales and payroll goals assigned to us
- Duties the same as those at Sea Bags
Sales associate
Saks Fifth Avenue
04.2003 - 11.2004
- Sales associate in the petite department
- Sold, clienteled, and wardrobed to local and long-distance clients, and consistently exceeded individual sales goals
VP of Sales
Netcasters
08.2001 - 03.2003
- VP of Sales for a startup internet kiosk advertising company
- Wrote and produced all sales collateral, developed marketing strategies, and delivered sales presentations to potential clients
- Interviewed, hired and trained sales executives and obtained and managed accounts of my own
Education
Bachelor of Arts Degree -
State University of New York at Stony Brook
Skills
- Attention to detail
- Problem solver
- Customer service oriented
- Teachable
- Time management
- Store operations
- POS systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you can’t make it better, you can laugh at it.
Erma Bombeck
Timeline
Assistant Store Manager
Talbot’s
06.2024 - 12.2024
Cashier
Golf Galaxy
06.2023 - 06.2024
Salesperson
Johnston & Murphy
01.2023 - 05.2023
Store Manager
Sea Bags Maine
05.2022 - 01.2023
Administrative Assistant
Clearwater Pool Service of Hilton Head, Inc.
02.2022 - 05.2022
Advertising Sales Representative
Monthly Media
02.2020 - 02.2022
Restaurant Manager
Frankie Bones Restaurant
08.2018 - 02.2020
Pro Shop Attendant and Merchandiser
Berkeley Hall Golf Shop
06.2015 - 08.2018
Hostess
Frankie Bones Restaurant and Lounge
04.2015 - 08.2018
Co-manager
Eddie Bauer Outlet
04.2014 - 04.2015
Hostess
Poseidon Restaurant
02.2014 - 04.2015
Hostess and Night Shift Manager
Frankie Bones Restaurant and Lounge
08.2008 - 10.2013
Registered Client Associate
Wells Fargo Advisors/Wachovia Securities
04.2006 - 01.2014
Assistant store manager
Victoria’s Secret
11.2004 - 03.2006
Sales associate
Saks Fifth Avenue
04.2003 - 11.2004
VP of Sales
Netcasters
08.2001 - 03.2003
Server?bbartender
DelVecchio’s
02.2000 - 02.2008
Bachelor of Arts Degree -
State University of New York at Stony Brook
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