Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Marks

Reynoldsburg,OH

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

Krogers Distribution Center
03.2022 - 05.2022
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Restocked automated medication dispensing equipment.
  • Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.

Sales Consultant

Havertys Furniture
03.2020 - 04.2021
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Conducted face-to-face sales calls with customers and vendors in assigned sales territory.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Dress Specialist

Von Maur
03.2019 - 03.2020
  • Processed incoming stock and documented product information to manage inventory levels.
  • Maintained well-stocked and racks and shelves and maintained work areas.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Used point-of-sale systems to process payments and check inventory levels.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Cleaned, closed, and secured store at end of shift.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed promotional strategies to increase store sales and meet monthly sales targets.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered professional, friendly and engaging service.
  • Developed loyal customer base by providing excellent customer service.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Greeted customers, identified needs and provided product advice.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Dress Specialist and Fine Jewelry Consultant

Macy's Department Store
02.2016 - 03.2019
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Mentored Number new associates and coached on marketing techniques and engagement strategies, resulting in more than $Amount in sales over course of Number months.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Performed general maintenance and light cleaning of showroom.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Located merchandise across various stores to address customer needs.
  • Informed customers of upcoming promotions.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Increased sales and customer satisfaction through personalized servicing.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
  • Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Mentored new sales associates on store return policies and customer service techniques.
  • Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Completed store opening and closing procedures as per company guidelines.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.

Education

Certificate - Real Estate And Mortgages

Hondrs Career Center
Columbus, OH
06.1992

Business Management - Business Administration And Management

Franklin University
Columbus, OH
01.1992

Skills

  • Strategic Planning
  • Cash Register Operations
  • Consultative Selling Techniques
  • Serve Customers
  • Prospecting Skills
  • Appointment Booking
  • Effective Scheduling
  • Special Requests
  • Suggestive Selling
  • Providing Feedback
  • Active Learning
  • Maintaining Clean Work Areas
  • Till Counting
  • Sales and Marketing
  • Effective Listening and Communication
  • Customer Relationship Management
  • B2B Sales
  • Strategic Selling
  • Online Marketing
  • Promotional Campaigns
  • Product and Service Knowledge
  • Promote Products

Timeline

Pharmacy Technician

Krogers Distribution Center
03.2022 - 05.2022

Sales Consultant

Havertys Furniture
03.2020 - 04.2021

Dress Specialist

Von Maur
03.2019 - 03.2020

Dress Specialist and Fine Jewelry Consultant

Macy's Department Store
02.2016 - 03.2019

Certificate - Real Estate And Mortgages

Hondrs Career Center

Business Management - Business Administration And Management

Franklin University
Elizabeth Marks