Elizabeth Marques

• Evaluated prior authorization requests for accuracy and compliance with insurance guidelines.
• Collaborated with healthcare providers to obtain necessary documentation for timely approvals.
• Streamlined authorization workflows, enhancing departmental efficiency and reducing turnaround times.
• Managed complex cases requiring detailed communication between patients and insurers for optimal outcomes.
• Streamlined workflows by implementing efficient tracking systems for pending authorizations.
• Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.

Maintain all patients’ files

• Complete and send medical records to attorneys, patients, other doctor’s offices, insurance companies and workman’s compensation companies
• Organizing and scanning records into patient’s charts from other doctor’s offices, imaging enters and hospitals
• Manage incoming faxes and mail for department
• Complete Invoices for attorneys, permanency evaluations and narratives
• Complete prescription refill requests from patients, pharmacies, and doctors
• Complete prior authorizations for medications with various insurance companies
• Complete and maintained FLMA paperwork and short-term disability.

• Business consulting with twelve years experience in planning, developing, and assisting Subway franchisees to increase sales and profits, and to operate within Subway Corporate standards
• Work with 30 plus franchisees to increase sales and profits
• Compliance areas\Operations analysis
• Financial analysis
• Advertising assisting
• Problem solving
• Business development
• Profit and loss Reporting
• Provide updated franchisee performance reports to Subway World Headquarters
• Performed monthly evaluations of each location, and documentation for Subway’s legal department when needed
• Supervise and assist all assigned locations to ensure compliance with Subway specifications and operations manual
• Managed Field Consultants and conducting monthly staff meetings
• Execute marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
• Perform evaluations within guidelines of operations manual and act as primary liaison between franchisees and Subway World Headquarters to achieve goals and to protect brand
• Provide operational support for all locations throughout Southern New Jersey
• Assign tasks and work with franchisees to ensure compliance with food safety procedures and quality-control guidelines
• Analyzed all areas of paperwork including completing profit and loss statements to ensure all sales were recorded and accounted for
• Actively work with Franchisees in ongoing customer service programs to increase sales and rapport within community
• Consistently work with franchisees to maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
• Train franchisees to ensure adequate business planning, maximizing efficiency and productivity ordering of food, beverages, equipment, and supplies.

• Conduct interviews, hiring, training, and staff supervision
• Schedule and direct staff with daily work assignments and to resolve staff problems and concerns
• Continually monitor restaurant and take appropriate action to ensure food quality and service standards are met
• Minimize loss and misuse of equipment through proper restaurant supervision and staff training
• Develop and maintain exceptional customer service standards
• Profit optimization by control of food, beverage, and labor costs daily
• Effectively manage payroll and timekeeping, including completion of proper paperwork for new hires and terminations
• Careful preparation of weekly payroll to keep up with projected revenues.