Elizabeth Marshall
De Forest,WI
Summary
Highly motivated and success-oriented sales professional offering years of sales and experience within the Life Science industry. An accomplished overachiever with strong multitasking abilities, excellent customer service skills, a consultative selling approach, with new product launch and marketing experience. Proven ability to identify, qualify and position company products and services. Seeking a new and challenging opportunity in the Life Sciences field to further my product knowledge, utilize my previous experience and expand upon my professional accomplishments within an established and thriving organization.
Overview
22
22
years of professional experience
Work History
Territory Manager
Biotix Inc
07.2023 - Current
- Manage current territory which consists of 12 states in the Midwest and all of Canada. Traveling throughout, meeting with customers to maintain relationships and prospecting for growth opportunities.
- Channel management, work with and train distributor partners on the product line to develop and close sales opportunities.
- Provide product demonstrations and samples emphasizing value, quality and unique selling features.
- Continually promote product offerings and solutions on sales calls.
- Enter new and updated customer and sales data into CRM (salesforce and SAP).
- Maintain a working knowledge of basic lab procedures and needs within the Life Science Research industry.
- Investigate and resolve customer issues.
- Attend, lead, organize, promote and implement participation in private, regional and national trade shows and other events.
- Provide territory input for sales forecasting and pricing.
- Advise the organization of market information; perception, competition, strategy, fluctuations, etc.
- Control expenses within an established budget, submitting monthly expense reports and documentation.
- Continuous development of key sales strategies and best practices to attain sales and achieve and or exceed targets.
Business Development Associate
Cellbox Solutions Inc
09.2022 - 07.2023
- Identify new business opportunities, potential customers and target markets.
- Build and maintain strong client relationships.
- Increase brand awareness and grow sales in a defined territory through shows, in-person visits, cold calling and targeted marketing initiatives.
- Formulate and execute sales, marketing and product development strategies.
- Create accounts, quotations, lease agreements in SAP system.
- Organize conference and trade show attendance (travel, shipments, setup, breakdown).
- Utilized CRM software (Pipedrive) to create opportunities and leads and input data.
- Negotiated appropriate pricing and adjustment decisions within established guidelines.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
Account Manager
Gilson Inc
03.2020 - 07.2022
- Meet and/or exceed established targets for sales volume, product mix, and services within assigned territory.
- Drive sales of product and services.
- Responded promptly to customer queries to increase overall satisfaction.
- Travel throughout territory to call on established and prospective customer contacts to create demand for products and services. Activities include product introduction and overviews, demonstrations, seminars, troubleshooting, attending local and national tradeshows.
- Organize travel to provide maximum customer coverage while minimizing travel expenses.
- Follow up and processes sales leads from other sales representatives, company tradeshows, marketing campaigns, telephone and website inquiries, and other sources.
- Follow sales techniques and best practices throughout sales cycle to achieve goals.
- Maintain accurate forecasts through opportunity management within CRM (Salesforce.com).
- Maintain, expand, and update data for accounts, customers, and contracts within CRM.
- Create quotations and pricing agreements, following pricing guidelines.
- Participate in required and recommended training sessions to attain and maintain an in-depth technical and applications knowledge of the product portfolio.
- Collaborate with service and support personnel to provide post-sale installation, training, and ongoing service contract support as needed.
- Collaborates with Key Accounts team on any Key Accounts and activities within territory as needed.
- Train, motivate, and work cooperatively with distributor and dealer reps when appropriate, leveraging relationships to further penetrate accounts.
- Maintain current knowledge of and provide updates in a timely manner on territory trends and activities, competitive products and pricing, and customer concerns regarding products observed in the field.
- Develop and execute time management and account/territory business plans to drive business in alignment with organizational goals.
- Attended industry events and conferences to promote company and locate new business opportunities and clients.
- Locate up-sell, cross-sell and renewal opportunities to improve customer satisfaction and increase profits.
- Address customer complaints and provided satisfactory solutions through procedure changes.
- Liaise with customers regarding new company information, promotions and products during sales pitches.
- Use knowledge of company products and services to recommend solutions to customers.
- Follow up with customers after sales to gain feedback.
- Arrange in-person meetings and visits with clients to improve success of sales pitches.
- Cold called potential customers to generate leads.
- Generated leads and located opportunities for market expansion and business growth.
- Attended industry events and conferences to attract potential customers and increase brand awareness.
- Build and establish strong relationships with customers, enabling long-term partnerships.
Inside Sales Representative
Gilson Inc
07.2014 - 03.2020
- Developed new sales opportunities through emails, inbound lead follow-up and cold calls.
- Understanding customer needs and requirements and offered solutions and support.
- Prepared quotes and pricing agreements.
- Qualified and moved opportunities through the sales cycle.
- Handled all incoming calls and emails for product inquiries or quote requests promptly and effectively.
- Developed accounts through buying history, suggesting new or related items.
- Captured customer information, logging and maintaining CRM database (Salesforce).
- Met or exceed sales targets for the overall US and individual territory.
- Provided support to all Field Sales Representatives.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Followed up with customers after sales to gain feedback.
- Used knowledge of company products and services to recommend solutions to customers.
- Responded promptly to customer queries to increase overall satisfaction.
Customer Support Coordinator
Gilson Inc
10.2006 - 07.2014
- Perform data entry while processing both purchase order and credit card orders
- Provide product information and answer customer inquiries via phone and written correspondence
- Draft customized quotes and pricing agreements
- Numerical filing
- Answer and route incoming calls on a multi-line phone
- Create and document written procedures
- Certified for internal auditing of ISO9001
- Sorting and delivering mail
- Assist in shipping
- Assist in servicing products.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Embroidery Digitizer
X-PER-T's Custom Embroidery
08.2003 - 09.2005
- Created and digitized custom logos for customers using
- Corel and Wilcom software programs
- Worked one on one with clients to personalize logos
- Operated six, four and one head Happy embroidery machines
- Fulfilled company orders and resolved any imperfections
- Created invoices using
- QuickBooks
- Cash handling
Education
No Degree - Paralegal Studies
Madison Area Technical College
Madison, WI01-2000
Skills
- Revenue Growth
- Strategic Selling
- Client Development and Retention
- Teamwork and Collaboration
- Inside and Outside Sales
- Territory management
- Negotiation skills
- Relationship building
Timeline
Territory Manager
Biotix Inc
07.2023 - Current
Business Development Associate
Cellbox Solutions Inc
09.2022 - 07.2023
Account Manager
Gilson Inc
03.2020 - 07.2022
Inside Sales Representative
Gilson Inc
07.2014 - 03.2020
Customer Support Coordinator
Gilson Inc
10.2006 - 07.2014
Embroidery Digitizer
X-PER-T's Custom Embroidery
08.2003 - 09.2005
No Degree - Paralegal Studies
Madison Area Technical College