Elizabeth Martineau
Wakefield,NH
Summary
Operations Manager and talented leader with almost 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills and a talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
6
6
years of professional experience
Work History
Operations Manager
Sherwin-Williams Commercial Paint Store
06.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Complete Weekly calls on time.
- Entered data into Lead Generation, ensuring accuracy and uniformity.
Assistant Manager
Sherwin-Williams Paint Store
01.2020 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Color Specialist/Sales Associate
Sherwin-Williams Paint Store
04.2017 - 01.2020
- Created and recorded color formulas to match colors.
- Determined personalized needs, tastes, and design preferences through thorough client consultations.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA07.2013
Skills
- Excellent people skills
- Upselling
- Exceptional customer service
- Relationship building
- Photography composition
- Graphic design
- Digital Photography
- Image manipulation
Timeline
Operations Manager
Sherwin-Williams Commercial Paint Store
06.2022 - Current
Assistant Manager
Sherwin-Williams Paint Store
01.2020 - 06.2022
Color Specialist/Sales Associate
Sherwin-Williams Paint Store
04.2017 - 01.2020
High School Diploma -
Greater Lowell Technical High School
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