Elizabeth Martinez
Grand Prairie,TX
Summary
Shipping Administrator skilled at working with carriers to effectively ship to domestic and international locations. Quality-driven and hardworking with positive personality and over two years of experience in shipping and logistics.
Overview
3
3
years of professional experience
Work History
Shipping Administrator
USA Shade And Fabric Structures
DFW Airport, TX
05.2019 - Current
- Assisted manager with any, and all requests.
- Daily use of excel, word, and outlook to perform all responsibilities.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Worked with carriers to schedule about eight daily pickups, and forty weekly deliveries.
- Handled high-volume paperwork and collaborated with managers to resolve invoicing and shipping problems.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Organized, and planned shipments totaling about one million in revenue monthly.
- Generated end-of-day reports covering shipments, productivity and financial totals.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Performed daily billing and coding procedures for freight invoices.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered average of fifty calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Coaster Company Of America
Fort Worth, TX
09.2018 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled over eighty calls per shift signing up new customers, retrieving customer data, and presenting relevant product information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided back up for customer service managers.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06.2016
Skills
- Administrative and Office Support
- Shipping and receiving
- Schedule planning
- Reporting skills
- Invoice Coding and Approval
- Inbound and Outbound Calling
- Attention to Detail
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Shipping Administrator
USA Shade And Fabric Structures
05.2019 - Current
Customer Service Representative
Coaster Company Of America
09.2018 - 03.2019
High School Diploma -
Grand Prairie High School
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