Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ELIZABETH MARTINEZ

Coachella,CA

Summary

Responsible and friendly employee, makes customers feel welcome, listen to needs and promote job with practiced care and attention to individual needs. Over 7 years of customer service experience and 4 years of experience working with children. Proficient in problem solving, merchandising, payment processing and multitasking. Focused, hardworking and punctual with excellent interpersonal, leadership, organizational skills and a positive attitude.

Overview

9
9
years of professional experience

Work History

Paraeducator

Platinum Therapy
Palm Springs, CA
12.2021 - Current
  • Maintained clean and safe work area and adhered to safety standards to provide nurturing environment for patients to thrive.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Assisted Zoom speech therapist with classroom management and document coordination to maintain positive learning environment.
  • Worked individually with students with special needs, helping each navigate education system.
  • Performed clerical duties to prepare therapy materials and schedule exercises and activities.

ASES Team Member/Cheerleading Coach

CVUSD
Coachella, CA
08.2017 - Current
  • Designed routines for performance at shows and sports events, coordinating cheer routines with appearances by dance teams, pep squads and mascots to maximize audience engagement
  • Managed off-campus events, community programs and team pep rallies
  • Reviewed team appearance, mental readiness and physical form before each game or event
  • Readied cheerleaders for challenging event and games with demanding schedule of practices
  • Coordinated tryouts for team member and leadership positions, communicating times and audition requirements to members and prospects and soliciting auditions from community
  • Displayed exemplary behavior as authority figure and citizen to provide students and children with role model worthy of emulation in all areas of life
  • Communicated with staff members and students regarding routine design, props or equipment needed, music selection and announcement needs in advance of performances
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility
  • Helped students build learning and study skills to achieve educational goals
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.

Behavior Technician

Center for Autism and Related Disorders, Inc
Palm Desert, CA
01.2021 - 04.2021
  • Communicated with patients' family members to explain treatment process, answer questions and maintain relationships
  • Assisted with building life and social skills useful for everyday activities and interactions
  • Documented patients' activities and behaviors into EHR system for recordkeeping
  • Planned and implemented individualized interventions as part of behavior treatment plans
  • Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information
  • Visited client home, school or social setting to run discrete trials or shape verbal behavior while recording real-time data using technology platform
  • Maintained safe, organized and therapeutic environment to enhance patient comfort
  • Leadership
  • Friendly, positive attitude
  • Exceptional customer service
  • Multitasking
  • Problem solving
  • Goal oriented
  • Attention to detail
  • Reliable and trustworthy

Barista/Sales Associate

Target
La Quinta, CA
10.2018 - 09.2020
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Built trusting relationships with customers by making personal connections
  • Answered incoming telephone calls to provide store, products and services information
  • Described menu items to customers and suggested products based on stated preferences
  • Managed morning rush of customers daily with efficient, levelheaded customer service
  • Passed state inspections by following health, safety and sanitation guidelines
  • Addressed and resolved customer concerns to maintain brand loyalty
  • Maintained calm demeanor during high-volume periods and special events
  • Memorized official and off-menu coffee and tea preparations
  • Merchandised display cases and promoted prepared foods.

Utilities Staff

Spotlight 29
Coachella, CA
12.2015 - 04.2017
  • Trained in various positions such as; banquet server, cafe assistant server, host, bar server, and buffet attendant
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
  • Escorted guests to seating area, furnished menus and highlighted daily specials
  • Restocked condiments and drink station supplies to maintain customer satisfaction
  • Monitored customer movements and quickly cleared empty tables for future customers
  • Executed cash transactions quickly and accurately
  • Applied proactive and resourceful nature to create pleasant guest experiences.

Education

05.2021

11.2017

High School Diploma -

Coachella Valley High School
06.2014

Skills

  • Excellent verbal and written communication skills
  • Self motivated
  • Customer Service
  • Computer Skills
  • Eagerness to Learn New Technologies
  • Attentive

Languages

English
Spanish

Timeline

Paraeducator

Platinum Therapy
12.2021 - Current

Behavior Technician

Center for Autism and Related Disorders, Inc
01.2021 - 04.2021

Barista/Sales Associate

Target
10.2018 - 09.2020

ASES Team Member/Cheerleading Coach

CVUSD
08.2017 - Current

Utilities Staff

Spotlight 29
12.2015 - 04.2017

High School Diploma -

Coachella Valley High School

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ELIZABETH MARTINEZ