Elizabeth Martinez

• Created databases and spreadsheets to improve inventory management accuracy.
• Performed root cause analysis on recurring issues within the supply chain, implementing changes that bolstered overall performance.
• Improved inventory accuracy by conducting regular quality control checks and maintaining detailed records.
• Collaborated with team members and management to identify potential areas of improvement within the inventory system, leading to increased productivity.
• Assisted in annual physical inventory counts, resulting in improved efficiency and accurate recordkeeping.
• Leveraged strong analytical skills to identify patterns in data that led to improvements in inventory accuracy.
• Trained new employees on proper procedures for maintaining inventory quality control, fostering a knowledgeable workforce.
• Inventory tracking through excel spreadsheets and counting / logging accuracy.
• Data Entering costumer orders.
• Problem solving inventory in order to fulfill costumer orders by ship to date.
• Communicated with other departments and supervisors via email and chat.

• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Performed general housekeeping and cleaning tasks.
• Operated RF scanners to track merchandise and verify contents of containers.
• Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
• Coached other associates on both the Inbound and Outbound functions.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Knowledgeable in different system tools such as PULSE and Manhattan WMS.

• Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
• Worked closely with individual customers to identify unique needs and supply appropriate products.
• Reported potential conflicts or issues to maximize sales and reduce shrink.
• Trained and managed merchandising associates to uphold company standards in customer service and product information.
• Executing price changes, product rotation, and special projects designed to improve how products are displayed to the customer and to meet our suppliers needs and expectations.

Enables Sales/Enable Growth

• Execute strategies and ensure products are displayed correctly to drive sales.
• Build displays and fixtures while utilizing basic hand tools and power tools in addition to refreshing display material/signage/brochures.
• Arranged consistent shelves, bins, and racks all over the building by following established planograms.

• Assisted customers by answering questions and responding to inquiries.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests for products, services, and company information.

• Used a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties

• Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
• Maintained accurate records of all customer interactions, fostering data-driven improvements in service quality and efficiency.
• Data Entering costumers orders and prescriptions.
• Used tools such as Intercom Plus.
• Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Communicating with costumers and insurance providers via email and chat.

• Provided customers with courteous, friendly, fast, and efficient service.
• Recommended items for sale and suggested trade-up and companion items.
• Handled customer purchases at the register, managed cash transactions, and processed voids, returns, and exchanges.
• Kept counters and shelves clean and well-merchandised; assisted with inventory management and record-keeping.
• Constructed and maintained displays, including promotional and seasonal merchandise.
• Assisted in stock rotation using the first-in, first-out method.
• Managed and monitored digital photo services, including passport photos and promotional photo products.
• Assumed responsibilities for online order pickups, including monitoring, filling, and delivering orders.
• Collaborated with team members and maintained respectful relationships with coworkers.
• Completed special assignments and other tasks as assigned.