Elizabeth Martinez
Laredo,TX
Summary
Accomplished Medical Receptionist with a proven track record at Laredo Sports Medicine Clinic, excelling in front desk operations and superior interpersonal customer service. Demonstrated ability to maintain confidentiality and enhance patient satisfaction, leading to increased clinic efficiency and client trust. Skilled in appointment scheduling and adept at fostering long-term relationships.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Laredo Sports Medicine Clinic
12.2013 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Collecting Co-Pay/ Co Ins
- Data Entry
- Provide superior interpersonal customer service
Legal Assistant
Martinez & Associates
06.2012 - 06.2013
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed firm administrative matters.
- Verified coverage on the clients policy , opened claims for the client and insurance.
- Recorded client statements
- Covering the settlements with the clients
- Refer the clients to MRI's and Pain Management
Chiropractic Assistant
Gateway Chiropractic
06.2010 - 06.2012
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Developing X-Rays , treatments to include traction, muscle stimulation, heat or ice packs and ultra sound.
Education
Child Developemt Associates - Child Care
Brandon House Consulants
San Antonio, TX2005
Medical Assistant - Medical Assisting
National Institute of Technology
San Angelo, TX1999
GED -
Fox Technical High School
San Antonio, TX06.1997
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
Timeline
Medical Receptionist
Laredo Sports Medicine Clinic
12.2013 - Current
Legal Assistant
Martinez & Associates
06.2012 - 06.2013
Chiropractic Assistant
Gateway Chiropractic
06.2010 - 06.2012
Child Developemt Associates - Child Care
Brandon House Consulants
Medical Assistant - Medical Assisting
National Institute of Technology
GED -
Fox Technical High School
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