Elizabeth Martinez
Customer Service
Lago Vista,TX
Summary
Fashion Design & Product Development graduate with excellence in communication, attendance, and punctuality. Open to new opportunities even if it's not in the fashion industry. Also a highly motivated individual that has been recognized consistently for their performance.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Specialty Machine
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Processed Purchase Orders and invoiced shipped orders
- Built Routers for the shop to streamline workflows
- Follow up with buyers to ensure on time delivery
Pro Sales Associate
Home Depot
Austin, TX
08.2019 - 04.2024
- Perform phone sales and promote new deals to contractors
- Organize Orders and schedule Job-site delivery
- Participate in meetings with different vendors to know about new products.
- Conducted follow-up calls to ensure customer satisfaction.
- Demonstrated expertise in product knowledge and customer service.
Temp Sales Rep
Lush Clothing
Dallas
01.2019 - 01.2021
- Showcased high quality garments to potential buyers
- Steamed and modeled brand’s clothing
- Took orders/notes and guided buyers to best-selling products.
- Developed key customer relationships to increase sales.
Sales Associate
JCPenney
Austin, TX
05.2017 - 08.2019
- Recovered the whole women’s department
- Multitasked with customers to find the perfect brands and styles for them
- Assisted with changing mannequins’ outfits to promote new merchandise, sales, and trends.
- Assisted customers with product selection, sizing and styling.
Education
Associates of Arts in Fashion Design & Product development, Fashion Sketching, Fashion CAD l & ll, Branding, Textiles, Business Principles, Principles of Management & Marketing -
Wade College
05.2023
Skills
- Design: Familiar with Hand / Machine Sewing (Juki, Singer), Construction, Pattern Making, Draping, Basic Computer Skills
- Fashion marketing: Wholesale / Retail / Sales / Help Merchandising team
- Language: Bilingual in Spanish / English and can also write fluently
- Team Player: Ability to work independently or together to meet department goals, Respectful of others, Open to hear and learn about new techniques
- Leadership: Self-motivator, Trainer / Coach for new associates, Problem Solving, organization
- Client Relationship Management
- Business Development
- Meeting Deadlines
- Flexible Schedule
- Money Handling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Specialty Machine
04.2024 - Current
Pro Sales Associate
Home Depot
08.2019 - 04.2024
Temp Sales Rep
Lush Clothing
01.2019 - 01.2021
Sales Associate
JCPenney
05.2017 - 08.2019
Associates of Arts in Fashion Design & Product development, Fashion Sketching, Fashion CAD l & ll, Branding, Textiles, Business Principles, Principles of Management & Marketing -
Wade College
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