Elizabeth Martinez
Freeport,TX
Summary
Seasoned professional with a robust background in customer service and sales, notably at Lowe's. Excelled in inventory control and conflict resolution, enhancing customer satisfaction and operational efficiency. Demonstrated expertise in Microsoft Office and a service-oriented approach, achieving significant improvements in workflow and customer engagement. Proven track record of leveraging skills to meet and exceed employer expectations.
Overview
11
11
years of professional experience
Work History
Central Selling Associate-Window Treatments
Lowe's
Remote, TX
04.2024 - Current
- Managed system-based work queue to pinpoint review-ready activities.
- Workings in various internal selling and project management systems to obtain and verify information related to service requests, and to communicate with others involved in the quoting process.
- Sends, receives, and responds to questions from stores and service providers related to quote details, and escalates issues or questions when appropriate; communicates with others via phone, email, and other computer applications.
- Completes quotes regarding figures as needed, includes refiguring quotes based on existing measurements, or changing quotes based on new measurements or increased project scope.
- Organizes work processes to ensure the most efficient workflow while collaborating with others.
- Provides peers and the leadership team with relevant and timely information when needed to support their decisions and work activities.
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and program.
- Listens to identify, anticipates, and responds to customer needs.
- Follows up with customers to ensure all order and project requirements are satisfactorily met.
- Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.
- In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
Customer Service Specialist
Lowes
Lake Jackson, Texas
02.2019 - 04.2024
- Handled customer inquiries and questions.
- Developed strong rapport with customers to enhance understanding of their needs.
- Resolved client grievances effectively.
- Utilized multiple digital systems and leveraged search functionalities to locate information.
- Documented inquiries and actions taken during customer engagements.
- Compiled key customer data to plan selling strategies and identify specific client needs.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Replenished and arranged items to maintain appearance.
- Educated customers on product features and technical details to highlight benefits.
Customer Service Associate
Lowes
Lake Jackson, Texas
10.2016 - 02.2019
- Offered customers information about products, services, prices, and special offers
- Handled exchanges, returns and refunds
- Set productive work goals and established priorities in order to meet them
- Organized and faced products on shelves and in displays to comply with merchandising standards
- Kept store shelves, racks and bins presentable with resets
Coding And Billing Specialist
Lake Jackson Clinic
Lake Jackson, Texas
01.2016 - 09.2016
- Resolved accounting records and customer issues with thorough analyses of available data
- Updated company databases with customer information, including payments and credits
- Prepared itemized statements and invoices showing amounts due and services rendered
Medical Receptionist
Dr. Ranga Kattegummula, M.D.
Lake Jackson, Texas
03.2014 - 01.2016
- Gave patients positive first impressions by maintaining neat lobby areas and greeting each person promptly
- Gathered information from patients, processed registration paperwork and collected payments
- Photocopied, faxed and filed patients records practicing confidentiality measures
- Received, answered and responded to telephone calls
Education
Associate in Applied Science (A.A.S.) - Business Management
Brazosport College
Lake Jackson, TX05-2027
Skills
- Inventory control
- Product guidance
- Service-oriented
- Merchandising
- Conflict resolution
- Positive and professional
- Microsoft Office
- Data inputting
- Clerical support
- Phone etiquette
- Sales training
- Sales expertise
References
References available upon request.
Timeline
Central Selling Associate-Window Treatments
Lowe's
04.2024 - Current
Customer Service Specialist
Lowes
02.2019 - 04.2024
Customer Service Associate
Lowes
10.2016 - 02.2019
Coding And Billing Specialist
Lake Jackson Clinic
01.2016 - 09.2016
Medical Receptionist
Dr. Ranga Kattegummula, M.D.
03.2014 - 01.2016
Associate in Applied Science (A.A.S.) - Business Management
Brazosport College
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