Elizabeth Martinez
Converse,TX
Summary
Dynamic customer service professional with a proven track record at Telus International, excelling in problem resolution and team collaboration. Skilled in Salesforce and adept at multitasking, I consistently enhance customer satisfaction while managing inquiries efficiently. Recognized for maintaining composure in high-pressure situations, I thrive in delivering exceptional service.
Overview
37
37
years of professional experience
Work History
Red Cross Customer Service Representative
Direct Interactions
Remote
06.2024 - 12.2024
- Identified needs of customers promptly and efficiently.
- Answered questions and resolved concerns for customer support.
- Answered phone calls and directed them to appropriate personnel.
- Assisted callers in filling out application for financial assistance.
Remote Customer Service Representative
Shyftoff
Remote
07.2023 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with concerns in regards to first notice of loss claims
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Remote CSR II
Telus International
Las Vegas, Nevada
06.2022 - 04.2023
- Reply to inbound customer inquiries and accounts according to specific guidelines and procedures
- Utilize standard technology such as computers, telephone and web browsers to complete work tasks
- Refer escalated calls as needed
- Record details of inquiries, comments, complaints, in database
- Assist callers with questions and concerns
Computer Lab Manager
Edinburg C.I.S.D.
01.1988 - 01.2022
- Maintained and ensured effective use of school lab
- Assisted teachers in conducting computer training for class projects in lab
- Maintained hardware, installed software and kept lab equipment clean for successful utilization of lab
- Kept staff informed of lab schedule and encouraged initiation of computer projects
- Served as a technology resource person for campus staff
- Communicate effectively; interpret policy, procedures, and data; coordinate district computer functions
Education
High School Diploma -
Edinburg High School
Edinburg06-1985
Skills
- Time Management
- Organized
- Team Building
- Telephone etiquette
- Project Coordination
- Microsoft Office
- Phone via Nice
- Bilingual
- Computer Skills
- Multitasking
- Customer Service
- Clerical
- Detail Oriented
- Navigate on multiple resource screens
- Salesforce
- Grupo
- Amazon Connect
Closing Statement
My lengthy employment is truly a reflection of the dedication and hard work I bring forth. I look forward to hearing from you and an opportunity to speak. Thank you for your consideration.
Timeline
Red Cross Customer Service Representative
Direct Interactions
06.2024 - 12.2024
Remote Customer Service Representative
Shyftoff
07.2023 - 03.2024
Remote CSR II
Telus International
06.2022 - 04.2023
Computer Lab Manager
Edinburg C.I.S.D.
01.1988 - 01.2022
High School Diploma -
Edinburg High School
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