Elizabeth Martinez
Troy
Summary
Have a solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
TTEC
Temple, TX
09.2017 - 01.2024
- Started as non licensed Medicare specialist and was then transferred to Medi-caid assistant specialist, qualifying prospect to see if able to apply for Medicaid and to see if able to have it assign with client. Provided plan info assignment steps. Callbacks for outbound projects.
Hospitality
Baylor Scott & White Health
Temple, TX
12.2013 - 05.2017
- I was assigned to a floor where I would take patients meal orders, and pass out meal trays. Keep nutrition rooms stocked. Then switched over to housekeeping cleaning discharge rooms and doing work orders.
Cashier/Customer Service
Sally's Beauty Supply
Texas
01.2009 - 10.2013
- Would help customer on sales floor, would price and stock products. Checkout customers on register. Would open and close store and do bank deposits.
Education
High school diploma -
Troy High School
Troy, TX05.2008
Skills
- Phone etiquette
- Communication skills
- Customer follow-ups
- Problem-solving
- Phone customer support
- Active listening
- Phone communication
- Time management
- Customer service
- Bilingual
- Medical terminology
- Handling customer inquiries
- Empathy
- Teamwork
- Microsoft Word
- Customer support experience within healthcare industry
Languages
Spanish - Fluent
Timeline
Customer Service Representative
TTEC
09.2017 - 01.2024
Hospitality
Baylor Scott & White Health
12.2013 - 05.2017
Cashier/Customer Service
Sally's Beauty Supply
01.2009 - 10.2013
High school diploma -
Troy High School