Elizabeth Martinico
Syosset,NY
Summary
Honest and trustworthy professional with extensive experience in pet care,billing and customer service. Skilled in client communication and problem-solving, consistently enhancing customer satisfaction through reliable service and relationship building.
Overview
30
30
years of professional experience
Work History
Pet Sitter
Self-employeed
03.2017 - Current
- Provided daily care, feeding, and exercise for pets in diverse environments.
- Ensured safety and well-being of animals through attentive monitoring and health checks.
- Maintained accurate records of pet care routines and special needs for each animal.
- Developed trusting relationships with clients, enhancing customer satisfaction and repeat bookings.
- Implemented efficient scheduling to optimize time management across multiple clients.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Billing Clerk
Preferred Landscaping & Design
03.1997 - 03.2025
- Processed billing statements accurately, ensuring timely invoicing for landscaping services.
- Managed accounts receivable, tracking payments and resolving discrepancies effectively.
- Utilized accounting software to maintain detailed financial records and reports.
- Coordinated with project managers to verify project costs and client billing details.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
Customs Broker
Hahn International
05.2010 - 01.2024
- Ensured compliance with customs regulations and procedures for international shipments.
- Coordinated documentation processes, facilitating timely clearance of goods through customs.
- Reviewed import/export documentation to verify accuracy and completeness before submission.
- Mentored junior brokers on best practices in customs compliance and operational efficiency.
- Developed strategic relationships with government agencies to streamline customs processes.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
- Developed strong relationships with clients, fostering trust in our expertise as a customs broker.
- Lead facilitator for customer issue resolution related to service performance and cargo issues.
Education
High School Diploma -
Syosset High School
Syosset, NY07.1984
Skills
- Honest and trustworthy
- Positive attitude
- Flexible schedule
- Adaptability and dependability
- Critical thinking
- Decision-making
- Customer communication
- Relationship building
- Customer service
- Client communication
- Schedule management
- Valid Driver's license
- Multitasking
- Problem-solving
Timeline
Pet Sitter
Self-employeed
03.2017 - Current
Customs Broker
Hahn International
05.2010 - 01.2024
Billing Clerk
Preferred Landscaping & Design
03.1997 - 03.2025
High School Diploma -
Syosset High School