Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Martinson

Chattanooga,TN

Summary

Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Embassy Suites
Chattanooga , TN
04.2026 - Current
  • Greeted guests warmly upon arrival, ensuring a friendly first impression.
  • Managed check-in and check-out processes efficiently for all guests.
  • Provided information about hotel amenities and local attractions to guests.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Coordinated with housekeeping to ensure room readiness for incoming guests.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Swim Instructor/Lifeguard

YMCA of Chattanooga
Chattanooga, Tennessee
01.2026 - 08.2026
  • Developed lesson plans tailored to various skill levels and age groups.
  • Monitored student progress, providing feedback and encouragement during sessions.
  • Enforced pool rules and safety protocols to maintain a secure environment.
  • Conducted assessments to evaluate swimming proficiency and recommend improvements.

Team Member

Handel's Ice Cream
Hendersonville, TN
01.2024 - 08.2024
  • Provided prompt, courteous customer service in a high-volume retail setting.
  • Prepared and served menu items while upholding strict cleanliness, organization, and food safety standards.
  • Accurately processed cash and card transactions using a point-of-sale system.
  • Assisted customers with product selection and efficiently fulfilled special requests.

Swim Instructor

GoldFish Swim School
Brookfield, WI
01.2021 - 01.2023
  • Instructed children of diverse ages and skill levels in swimming techniques, prioritizing safety and engagement.
  • Communicated swimmer progress and provided feedback to parents to support ongoing development.

Education

B.S. - Sports Management, Communications

The University of Tennessee At Chattanooga
Chattanooga, TN
05.2028

Volunteer State University
Gallatin, TN
01.2025

High School Diploma -

Tennessee Online Public School
Tennessee
05-2024

High School Diploma -

Wauwatosa East High School
Wauwatosa, WI
09-2023

Skills

  • Customer Service
  • Communication
  • Collaboration
  • Leadership
  • Time Management
  • Safety Awareness
  • Detail Oriented
  • Problem Solving
  • Adaptability
  • Room assignments
  • Guest accommodations
  • Communication skills
  • Customer service
  • Scheduling
  • Credit card handling

Timeline

Front Desk Associate

Embassy Suites
04.2026 - Current

Swim Instructor/Lifeguard

YMCA of Chattanooga
01.2026 - 08.2026

Team Member

Handel's Ice Cream
01.2024 - 08.2024

Swim Instructor

GoldFish Swim School
01.2021 - 01.2023

B.S. - Sports Management, Communications

The University of Tennessee At Chattanooga

Volunteer State University

High School Diploma -

Tennessee Online Public School

High School Diploma -

Wauwatosa East High School
Elizabeth Martinson