Elizabeth Maselli, MBA, PA-C
Fairfield,CT
Summary
Dynamic operations director with a proven track record at Connecticut Orthopaedic Institute to increase quality of care and case volume while decreasing costs, skilled in strategic planning and co-management execution. Successfully implemented innovative programs that enhanced physician and employee engagement and reduced turnover. Adept at budget development and fostering team collaboration to drive organizational growth and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Operations
Connecticut Orthopaedic Institute
10.2022 - Current
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity, increasing case volume 45% from FY19 to FY24.
- Executed the co-management agreement between COI and Hartford HealthCare, overseeing all Master Service Agreement quality metrics and co-management agreements.
- Ensured physician satisfaction by strengthening physician relationships through transparency and trust, thus improving First Case On Time Starts from 43% in FY19 to 86% in FY24.
- Analyzed customer feedback and identified areas for improvement to drive business success, increasing Press Ganey "Likelihood to Recommend" scores by 10% from FY19 to FY24.
- Collaborated with executive level management to develop and execute long-term corporate goals and objectives.
- Facilitated Medical Advisory Board Meetings for both total joint and spine.
- Actively involved in regulatory readiness, achieving all four Joint Commission Orthopedic Surgery certifications: Advanced Hip & Knee, Advanced Spine, Core Shoulder and Core Hip Fracture.
- Oversaw program development including quality outcomes and metrics, decreasing 90 day SSI rate from 2.36% in FY19 to 0.34% in FY24.
- Created and executed growth strategy initiatives.
- Assigned, analyzed and improved OR block scheduling and utilization.
- Defined, implemented, and revised operational policies and COI guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase patient loyalty and reduce turnover.
- Oversaw and ensured appropriate implementation of vendor contracts.
Chief Physician Assistant, Department of Surgery
Stamford Hospital
06.2016 - 12.2019
- Oversaw APP Subspecialty team including hiring, onboarding, and training of all APP staff
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees in general surgery to maximize team agility and performance.
- Rapidly analyzed and responded to critical situations such as cardiovascular, abdominal, and neurological in emergency situations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set targets for employees to drive company success and strengthen motivation.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Referred to and consulted with physicians and other healthcare providers on patient care.
- First assisted in Da Vinci Robotic cases and cross trained all team members to cover surgical cases.
- Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
- Ordered medical and laboratory supplies and equipment.
Physician Assistant, Department of Surgery
Bridgeport Hospital, Yale New Haven Health
01.2010 - 05.2016
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Rapidly analyzed and responded to critical situations such as cardiovascular, abdominal, and neurological in emergency situations.
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- First assisted in operating room including general surgery, plastics, wound, breast, colorectal and robotic cases.
- Built and executed general surgery robotic program.
- Oversaw and strengthened wound program, including patient care and resident training.
- Oversaw resident, medical student and physician assistant student's OR schedule.
- Oversaw training of physician assistant students and podiatry residents.
Education
MBA - Business Administration And Management
Sacred Heart Univeristy
Fairfield, CT05-2016
Master of Arts - Physician Assistant Studies
Mercy University
Bronx, NY08-2008
Bachelor of Science - Biology
Sacred Heart University
Fairfield, CT05-2005
Skills
- Co-management planning and execution
- Strategic planning and execution
- Operations oversight and efficiency
- Business growth initiatives
- Performance analysis
- Process improvement
- Financial planning and analysis
- Cost control
- Risk mitigation
- Revenue forecasting
- Strategic partnerships
- Team building and collaboration
- Hiring and onboarding
- Relationship building
- Effective communication
Accomplishments
- Achieved 46% case volume growth from FY19 to FY24.
- Onboarded 40+ surgeons to COI.
- Successfully executed co-management agreements between COI surgeons and Hartford HealthCare.
- 6th in the country to receive all four Orthopedic Certificates from the Joint Commission.
- Built and implemented same day joint replacement program.
- Built and implemented COI Guidelines that decreased 90 day SSI rate for total joints from 2.36% in FY19 to 0.34% in FY24.
- Improved Press Ganey Scores for "Likelihood to Recommend" by 10% by implementing leadership rounds, increasing staff training, and building a culture of empowerment and real-time solutions.
- Improved First Case On Time Starts from 43% in FY19 to 86% in FY24.
- Collaborated with marketing in the development of COI FYI, a patient facing annual magazine.
Certification
- Lean: White Belt
- High Reliability Organization
- NCCPA Board Certified
- Physician Assistant License, CT
- ACLS/BLS certified
Timeline
Director of Operations
Connecticut Orthopaedic Institute
10.2022 - Current
Chief Physician Assistant, Department of Surgery
Stamford Hospital
06.2016 - 12.2019
Physician Assistant, Department of Surgery
Bridgeport Hospital, Yale New Haven Health
01.2010 - 05.2016
MBA - Business Administration And Management
Sacred Heart Univeristy
Master of Arts - Physician Assistant Studies
Mercy University
Bachelor of Science - Biology
Sacred Heart University