Elizabeth Maser
Highlands
Summary
To obtain an opportunity where I can apply my strong work ethic and ability to communicate at all levels of an organization. I am a quick learner and positive influencer who can effectively manage projects and time.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Pro Energy Solutions
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
Professional Nanny
Privately Employed
08.2020 - 03.2022
- Engaged with children on age-appropriate level.
- Assisted with light housekeeping duties as well as running errands.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children everyday skills and language.
- Built positive and nurturing environments to support child social and emotional growth.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
Administrative Assistant
Dr. Mary Jane Maser, APN, PhD.
03.2016 - 03.2020
- Responsible for organization of patient files and other secure documents
- Answering phones, scheduling appointments, client check-ins, and interacting with clients
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Updated records and prepared reports to outline program actions, results, and recommended improvements.
- Paid attention to detail while completing assignments.
Administrative Assistant
Maser Consulting
08.2009 - 03.2016
- Assisted with typing, data entry, and answering incoming calls as required.
- Updated records with new information.
- Assisted with record management system implementation and maintenance to streamline operations.
- Utilized document imaging software to index, store and retrieve records.
- Provided training to new records clerks to improve knowledge and skills.
- Created and maintained electronic filing system for quick and easy retrieval of records.
Waitress/Hostess
The Draft House
04.2012 - 12.2013
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor’s Degree - Psychology
University of Colorado Boulder
Boulder, CO05.2016
Associates Degree - Psychology
Brookdale Community College
Lincroft, NJ05.2014
High School - undefined
Rumson Fair-Haven High School
Rumson, NJ06.2011
Skills
- Scheduling
- Meeting planning
- Filing
- Research
- Records retrieval
- Records administration
- Administrative operations
- Physician billing
- Email management
- Social media and promotions
Timeline
Customer Service Representative
Pro Energy Solutions
05.2024 - Current
Professional Nanny
Privately Employed
08.2020 - 03.2022
Administrative Assistant
Dr. Mary Jane Maser, APN, PhD.
03.2016 - 03.2020
Waitress/Hostess
The Draft House
04.2012 - 12.2013
Administrative Assistant
Maser Consulting
08.2009 - 03.2016
Associates Degree - Psychology
Brookdale Community College
High School - undefined
Rumson Fair-Haven High School
Bachelor’s Degree - Psychology
University of Colorado Boulder
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