Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Masur

Summerville,SC

Summary

Dynamic and results-oriented professional with extensive experience at JCPenney, excelling in customer service and sales strategy development. Leveraged effective selling techniques to significantly enhance customer satisfaction and sales performance. Skilled in mentoring teams and analyzing sales data to drive growth and achieve goals. Demonstrates exceptional problem-solving abilities and a commitment to excellence.

Overview

26
26
years of professional experience

Work History

Sales Supervisor

JCPenney
01.2021 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Managed workforce activities, resolved challenges, and optimized productivity levels.
  • Adjusted strategies based on team assessments to achieve sales goals.
  • Resolved escalated customer issues swiftly to ensure optimal client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.
  • Identified growth opportunities through comprehensive sales analysis.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Promoted exceptional customer service by engaging clients on sales floor.

Sales Assistant

JCPenney
01.2015 - 01.2021
  • Resolved customer inquiries, concerns, and returns with professionalism.
  • Executed transactional processes flawlessly, delivering excellent service consistently.
  • Facilitated customer satisfaction by providing accurate product information and inventory checks.
  • Elevated sales performance by delivering exceptional customer service.
  • Guided customers to make informed choices through detailed product knowledge.
  • Fostered teamwork to maintain an organized and productive store setting.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Recognized opportunities for upselling, boosting average transaction value.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Monitored sales trends to advise management on potential inventory adjustments.
  • Worked alongside team members to reach sales goals.

Cashier

JCPenney
03.2005 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Bank Teller

Bank of America
11.1998 - 01.2001
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.

Education

Community College of Sedalia Missouri
Sedalia, MO

Knob Noster HS
Knob Noster, MO
05.1991

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development

Languages

Spanish, English
Native or Bilingual

Timeline

Sales Supervisor

JCPenney
01.2021 - Current

Sales Assistant

JCPenney
01.2015 - 01.2021

Cashier

JCPenney
03.2005 - 01.2015

Bank Teller

Bank of America
11.1998 - 01.2001

Community College of Sedalia Missouri

Knob Noster HS

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Elizabeth Masur