Elizabeth Mateos
Salt Lake City
Summary
Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support. Offering strong interpersonal skills and genuine interest in customer service. With the ability to quickly learn and adapt to processes and procedures necessary for role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Flex
01.2024 - 02.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Certified Nursing Assistant
United Medical Staffing Solutions
08.2020 - 11.2024
- Record any new or ongoing, physical or mental behaviors.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized documenting observations, conditions, administering treatments, and evaluating patient needs.
- Following proper protocols for obtaining specimen's for medical testing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean and safe environment.
Certified Nursing Assistant
Avalon Valley Rehabilitation Center
03.2019 - 07.2020
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
Education
Associate of Science - Nursing
Joyce University
Draper, UT03-2026
High School Diploma -
West High School
Salt Lake City, UT06-2018
Certified Nurse Assistant - Nursing
Salt Lake Community College
Salt Lake City, UT06-2018
Skills
- Computer skills
- Inbound and Outbound Calls
- Customer care
- Documentation and reporting
- Customer service
- Bilingual
- Time management skills
- Clear communication Skills
- Adaptable
- Positive attitude
Certification
BLS Certification
Phlebotomy Certification
Certified Nursing Assistant
Languages
Spanish
English
Timeline
Delivery Driver
Amazon Flex
01.2024 - 02.2025
Certified Nursing Assistant
United Medical Staffing Solutions
08.2020 - 11.2024
Certified Nursing Assistant
Avalon Valley Rehabilitation Center
03.2019 - 07.2020
Associate of Science - Nursing
Joyce University
High School Diploma -
West High School
Certified Nurse Assistant - Nursing
Salt Lake Community College