Elizabeth Mathew

Front Office:

• Experience independently managing all front office duties, including greeting and checking in patients, verifying insurance, answering calls, scheduling, and resolving billing or appointment issues.
• Presented treatment plans, explained benefits and procedures, collected payments, and ensured accurate walkouts with complete documentation and consent.
• Created and maintained patient charts with insurance breakdowns, coverage details, and payment records.

Back Office:

• Provided chairside assistance during routine exams, sealants, extractions, SDF application, and other standard procedures- including accurate charting for the doctor in real time.
• Skilled in taking phosphor plate x-rays for patients ages 4 and up, with a focus on patient comfort and cooperation across a range of temperaments and anatomical needs.
• Maintained clean, organized operatories by sanitizing instruments, restocking supplies, and preparing rooms between patients to support efficient daily workflow.

• Worked as a barista for over a year, memorized over 25+ drinks and food orders working quickly, switching between roles, and helping out co-workers.