Elizabeth Matsey
Montgomery,AL
Summary
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Billing Clerk
Southeastern Laboratory
Montgomery, AL
01.2021 - Current
- Expedited payments by verifying accuracy and currency of vendor information.
- Researched and resolved discrepancies in payment processing.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Corresponded with customers regarding their accounts, making adjustments when necessary.
- Investigated and responded to customer inquiries related to billing issues.
- Performed insurance verification, pre-certification and pre-authorization.
- Input statement information, reconciled accounts and resolved discrepancies.
- Submitted claims to insurance companies.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Checked claims coding for accuracy with ICD-10 standards.
Medical Receptionist
Jackson Hospital Montgomery AL
Montgomery, AL
11.2020 - 01.2021
- Greeted and checked in patients, updating patient information in computer system.
- Checked patients in and out for appointments and collected co-payments.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Took messages from patients and promptly relayed to appropriate staff.
Call Center Representative
Health Services Inc
Montgomery, AL
07.2017 - 11.2020
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Instructed patients regarding how to prepare for appointments.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted patients with canceling and rescheduling appointments.
- Communicated with patients with compassion while keeping medical information private.
- Managed incoming calls by transferring them to the appropriate department or taking messages when necessary.
- Maintained a database of patient information, including contact details, medical history and appointment schedules.
- Verified insurance eligibility prior to scheduling appointments.
Front Desk Medical Receptionist
Zaied Mahmood Pediatrics
Montgomery, AL
01.2013 - 07.2017
- Greeted and checked in patients, updating patient information in computer system.
- Informed patients of financial responsibilities prior to rendering services.
- Checked patients in and out for appointments and collected co-payments.
- Conducted patient intake interviews to collect medical information and insurance details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Took messages from patients and promptly relayed to appropriate staff.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Protected patients by observing strict HIPAA guidelines.
Education
BBA - Psychology
Troy University
Troy, AL01-2014
High School Diploma -
Canterbury High School
05.2006
Skills
- Account Collections
- Quickbooks Mastery
- Purchasing
- Bookkeeping
- Financial Recordkeeping
- Data Entry
- Payment Transactions
- Customer Service
- Payment Processing
- Invoice Processing
- Customer Communication
- Dispute Resolution
Timeline
Billing Clerk
Southeastern Laboratory
01.2021 - Current
Medical Receptionist
Jackson Hospital Montgomery AL
11.2020 - 01.2021
Call Center Representative
Health Services Inc
07.2017 - 11.2020
Front Desk Medical Receptionist
Zaied Mahmood Pediatrics
01.2013 - 07.2017
BBA - Psychology
Troy University
High School Diploma -
Canterbury High School
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