Elizabeth Matthews
Clearwater,FL
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
22
22
years of professional experience
Work History
Bartender
Shephards Beach Resort
Clearwater Beach, FL
03.2022 - Current
- Serving guests in a timely manner to ensure everyone has the best experience
- Effectively communicating with all serving, management, and kitchen staff
- While up selling merchandise and attending promotional events for the franchise
- Accurately and efficiently utilizing registers and maintained all cash
- Maintaining orderly appearance of self, register area and keeping supplies fully stocked
- Assist with training new associates to be efficient with guest services.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Built relationships with vendors to manage orders and negotiate costs.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up glassware, liquor and other necessary supplies for special events.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Bartender, Event Lead
UDREAM EVENTS
Largo, FL
01.2019 - Current
- Helping venues make their events come to life
- Venue Set up and tear down
- Time management, helping staff from event company, tracking cash, liquor and food inventory, coordinating with lead at event
- Coordinated schedules and timelines for events.
- Events are Weddings, fashion shows, charity, sporting events and festivals
- While dealing with high end clients and celebrities.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated florists, photographers and musicians during for events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Bartender
Hogans Hangout
Clearwater Beach, FL
07.2021 - 03.2022
- Serving guests in a timely manner to ensure everyone has the best experience
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Built relationships with vendors to manage orders and negotiate costs.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up glassware, liquor and other necessary supplies for special events.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Taught employees bar sales techniques, resulting in higher profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
ER Registrar
Largo Medical Hospital
Largo, FL
01.2021 - 02.2022
- Greet every patient in a timely manner through the Registration, meeting established goals for wait times
- Maintain professional image through appearance and communication
- Demonstrates excellent customer service
- Ensure charts are completed and accurate
- Verify all insurance and obtain pre‐certification/authorization
- Accurately checking coding for insurance cost
- Calculate and collect patient liability amounts
- Ensure that all necessary signatures are obtained for treatments
- Answers any questions and explain policies clearly
- Process patient charts according to virtual flow needs and established productivity standard.
- Used electronic systems to enter provider orders and retrieve test results.
- Facilitated patient prescriptions, new prescriptions, refills and pre-authorizations.
- Processed insurance approval forms for scheduled procedures and office visits.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
Server, Bartender
Cooters Resturant and Bar
Clearwater Beach, FL
03.2020 - 12.2020
- Serving guests in a timely manner to ensure everyone has the best experience
- Provide excellent customer services
- Suggestions made based on guest’s preferences
- Following the steps of service
- Effectively communicating with all serving, management and kitchen staff
- Adhere to all health department rules/regulations and all customer service guidelines
- Food and safety Certification
- While up selling merchandise and attending promotional events for the franchise
- Accurately and efficiently utilizing registers and maintained all cash
- Maintaining orderly appearance of self, register area and keeping supplies fully stocked
- Assist with training new associates to be efficient with guest services.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Serve, Bartending
Jimmys Fish house AND Iquana Bar
Clearwater Beach, FL
08.2018 - 03.2020
- Serving guests in a timely manner to ensure everyone has the best experience
- Provide excellent customer services
- Suggestions made based on guest’s preferences
- Following the steps of service
- Effectively communicating with all serving, management and kitchen staff
- Adhere to all health department rules/regulations and all customer service guidelines
- Food and safety Certification
- While up selling merchandise and attending promotional events for the franchise
- Accurately and efficiently utilizing registers and maintained all cash
- Maintaining orderly appearance of self, register area and keeping supplies fully stocked
- Assist with training new associates to be efficient with guest services.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Customer Service Representative
New york LIFE
Tampa, FL
11.2017 - 06.2018
- Having full knowledge of all policies NYL currently has to offer to clients
- Versed in HIPPA regulations client’s policies and privacy laws
- Forward verification of policy’s to clients, social services and assistance agencies
- Web training to New York Life system programs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Bartender/ Server
Caddies
Indian Shores
01.2014 - 03.2018
- Serving guests in a timely manner to ensure everyone has the best experience
- Provide excellent customer services
- Suggestions made based on guest’s preferences
- Following the steps of service
- Effectively communicating with all serving, management and kitchen staff
- Adhere to all health department rules/regulations and all customer service guidelines
- Food and safety Certification
- While up selling merchandise and attending promotional events for the franchise
- Accurately and efficiently utilizing registers and maintained all cash
- Maintaining orderly appearance of self, register area and keeping supplies fully stocked
- Assist with training new associates to be efficient with guest services
- CCS medical/ cUSTOMER SUPPORT
- Quality assurance
Quality Assurance Specialist
CCS Medical
Largo, FL
08.2014 - 06.2015
- Answering incoming calls from patients on multiple switchboards to place medical supplies orders
- Customer support for patients requesting medical supply orders and product knowledge
- Verification of prescription requests
- Data entry, scanning patient information, completed billing of claims
- Inputting insurance information and filing billing claims.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Fixed identified issues to improve workflows.
Bartender
WINGHOUSE
01.2011 - 03.2014
- Serving guests in a timely manner to ensure everyone has the best experience
- Selling merchandise and attending promotional events for the franchise
- Accurately and efficiently utilized registers and maintained all cash and media at the registers
- Maintaining orderly appearance of self, register area and keeping supplies fully stocked
- Assist with training new associates to be efficient and impregnable with guest services.
Assistant Store Manger
Extreme, Smoothie
01.2012 - 02.2013
- Maintaining inventory and organization within the store
- Keeping within the rules and regulations provided by the Food and Drug Administration
- Planning associates shift schedules, while keeping labor verses sales in the positive
- Conducting training classes on all products and new procedures for associates
- Assisting customers with knowledge and proper usage of all tanning products including machines
- Organization of all store meeting notes and all confidential information.
Contracted Receptionist
Early Learning Coalition
07.2011 - 12.2012
- Assisted Quality Assurance with investigating childcare homes not meeting compliance standards with Florida State Regulations
- Created systems for document requests during provider investigation, record retention and offsite storage
- Responsible for sorting and distribution of Coalition mail, answered phones and transferred calls to 80 employees.
Cashier/Customer Service Associate
Wal-Mart
06.2008 - 02.2011
- Ensured customers received outstanding service, providing a friendly environment
- Maintained an awareness of all promotions and advertisements
- Accurately and efficiently utilized registers and accurately maintained all cash and media at the registers
- Communicated customer requests to management
- Maintained orderly appearance of register area and kept supplies stocked
- Took care of any other tasks as assigned from time to time by any management.
Front Desk Receptionist/Night Auditor
Radisson Hotel/ Buena Vista Hotel
05.2007 - 02.2008
- Served as first line of customer service for the property
- Checked guests in and out, assigned rooms and answered guests’ questions on hotel services and other matters
- Reported problems with guest rooms or public areas to the housekeeping or maintenance staff
- Audited the daily guest ledger and was held accountable for all end of-day hotel accounting duties
- Handled the duties of the front desk agent including greeting, registering and assigning rooms to guests
- Ensured the accuracy of all financial information that came through the hotel
- Posted the daily room rate and room tax to each guest at the close of business.
Education
Florida Responsible Venders Certification Expires -
Basic Life Certification CPR & AED Certified Disease & Bloodborne Pathogens certification American Red Cross - undefined
Hillsborough Community College
Associate of Science - Nursing
Jersey College of Nursing
Largo, FLAssociate of Science - Nursing
Hillsborough Community College
Tampa, FL01.2024
High School Diploma -
Largo High School
Largo, FL06.2007
Skills
- Decision Making
- Sales
- Cash Handling
- Scheduling
- Insurance Knowledge
- Organization and Time Management
- Excellent Communication
- Maintenance and Repair
- Problem-Solving
- First Aid/CPR
- Teamwork and Collaboration
- MS Office
- Training and Development
- Multitasking Abilities
- Clerical writing
- Report preparation
- Complaint resolution
- Sales expertise
- Order Fulfillment
- Inbound and Outbound Calling
- Route dispatch
- Shipping procedures understanding
- Medical terminology knowledge
- International sales support
- POS systems expert
Timeline
Bartender
Shephards Beach Resort
03.2022 - Current
Bartender
Hogans Hangout
07.2021 - 03.2022
ER Registrar
Largo Medical Hospital
01.2021 - 02.2022
Server, Bartender
Cooters Resturant and Bar
03.2020 - 12.2020
Bartender, Event Lead
UDREAM EVENTS
01.2019 - Current
Serve, Bartending
Jimmys Fish house AND Iquana Bar
08.2018 - 03.2020
Customer Service Representative
New york LIFE
11.2017 - 06.2018
Quality Assurance Specialist
CCS Medical
08.2014 - 06.2015
Bartender/ Server
Caddies
01.2014 - 03.2018
Assistant Store Manger
Extreme, Smoothie
01.2012 - 02.2013
Contracted Receptionist
Early Learning Coalition
07.2011 - 12.2012
Bartender
WINGHOUSE
01.2011 - 03.2014
Cashier/Customer Service Associate
Wal-Mart
06.2008 - 02.2011
Front Desk Receptionist/Night Auditor
Radisson Hotel/ Buena Vista Hotel
05.2007 - 02.2008
Florida Responsible Venders Certification Expires -
Basic Life Certification CPR & AED Certified Disease & Bloodborne Pathogens certification American Red Cross - undefined
Hillsborough Community College
Associate of Science - Nursing
Jersey College of Nursing
Associate of Science - Nursing
Hillsborough Community College
High School Diploma -
Largo High School
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