Elizabeth Maya
Haines City
Summary
Dynamic and adaptable professional with a proven track record at Westgate Resorts, excelling in customer service and effective problem-solving. Trained staff and led front desk operations to enhance guest satisfaction, resulting in repeat business. Skilled in multitasking and fostering inclusivity, demonstrating a strong work ethic and superior communication abilities.
Overview
15
15
years of professional experience
Work History
Concierge/Mail Clerk
Westgate Resorts
02.2012 - 07.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Optimized mailbox organization, creating clear labeling systems for easy identification and processing of mail items.
- Maintained up-to-date knowledge of postal regulations and policies, applying them consistently throughout all tasks.
- Collaborated with HR department to ensure timely distribution of payroll checks, employee correspondence, and other important internal documents.
- Provided excellent customer service, addressing inquiries and resolving concerns related to mail delivery efficiently and professionally.
- Reduced delivery errors with thorough quality control checks and accurate address verification.
Front Desk Supervisor
Regal Palms Resort And Spa Management
01.2010 - 02.2012
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Education
High School Diploma -
Ridge Community High School
Davenport, FL2010
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Team Supervision
- Proactive attitude
Languages
Spanish
Professional Working
Timeline
Concierge/Mail Clerk
Westgate Resorts
02.2012 - 07.2024
Front Desk Supervisor
Regal Palms Resort And Spa Management
01.2010 - 02.2012
High School Diploma -
Ridge Community High School
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